1 to 1 of 1 Apprenticeship Management Information System Jobs in Gateshead

The Support Analyst Apprentice role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their business. Business operations that the K8 system supports include sales, buying, inventory control, warehousing, delivery management and data … with efficiently and promptly in accordance with the Service Level Agreement Managing, prioritising and progressing their adopted calls, in particular Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken Regularly updating customers regarding the status of their calls Effectively … calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests Continually and pro-actively acquiring and retaining knowledge of KCS products and systems Pro-actively using the appropriate tools to gain and more »