Apprentice IT Engineer
Goldcrest Lodge, Hexgreave Hall, Hexgreave, Farnsfield, Nottinghamshire, England
Hybrid / WFH Options
Hybrid / WFH Options
THRIVE OPERATIONS LIMITED
include understanding client issues, writing client issues into the internal case ticketing system, learning problem solving techniques to solve or escalate these incidents and service requests within the company. This job position is a true entry level job to start your IT career at Thrive. We passionately believe in … Handle overflow for incoming call queue on an as-needed basis Create new tickets for overflow on an as-needed basis Handle technician level service request on an as needed basis Identify variable billing request and seek approval by the Manage Provide daily ticket transfer communications between day shift … and night shifts Provide Customer Service when required based on service Training You will work towards your Information Communication Technician level 3 apprenticeship programme and will receive this qualification once passed and completed the course. Training will be delivered remotely (only the training and not working remotely more »
Employment Type: Advanced Apprenticeship
Salary: £15,000.00
Posted: