looking for a passionate IT apprentice to join their team of experts! Roles and Responsibilities (Will include but not limited to): Providing 1 st line support to all ITPS customers Monitoring and resolving IT issues that arise Troubleshooting issues Providing face to face and remote IT support Escalate issues … to line managers in line with company polices and procedures Completing Data backups Production of daily reports for customers Completing data restore request from customers Monitoring Network and server infrastructure Full training to be provided by Baltic Apprenticeships and ITPS. Desired qualities, skills and knowledge: Passion for IT more »
dealings with end users' technical requirements. Keeping the service desk tickets up-to-date. Respond to IT incidents, problems and requests resolving them in line with agreed levels of service and to the user’s satisfaction recording all information as required by local IT processes. Support users in using … office systems and other software in use across Livability. Set up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures Install software, download and apply updates and patches in line with agreed policy and procedures. Install … and configure desktop hardware and build/configure/install in line with procedures. Configure and support mobile devices, including phones, smartphones and laptops. Develop knowledge of specific aspects of Livability systems. Support continuous improvement of their services, systems and processes through improved quality management and documentation. To more »
you will learn the basics of being part of the RAF Module 2 - Development 1: Know yourself to lead others Module 3 - Development 2: Linemanagement & command Module 4 - Consolidation (Summative assessment & graduation) Specialist training is delivered at the Defence College of Air and Space Operations at RAF more »
RAF Halton. This 8-week training programme will develop the student's knowledge of leadership within the RAF and increase their understanding of their management responsibilities as Senior Non-Commissioned Officers (SNCOs). The course includes Air Power academic study, Practical Leadership Exercises, an Appraisal Workshop, Interview Techniques and … a controller, becoming a subject matter expert, heavily relied upon by your unit. Throughout your career you may be selected for advancement to intermediate linemanagement roles, responsible for supervising and guiding the Specialists within your team and ensuring their welfare and career management needs are met. more »
