1 to 1 of 1 Apprenticeship IT Support Jobs in South Yorkshire

You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required. You will be expected to provide feedback and assist the team leaders to … independently assign existing tickets to yourself, with a focus on communication-related queries Triage tickets and categorise them in line with our process Provide IT and Voip support to our customers remotely Liase with our customers 3rd party Software providers and our own suppliers to create and update … upstream cases, particularly for VoIP and communication services Provide regular and relevant updates to customers during the support process Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks more »