1 to 12 of 12 Apprenticeship SLA Jobs in the UK excluding London

being the first point of contact for customers and providing backend support for our monitoring systems. Working efficiently and productively to achieve and exceed SLA’s, KPI’s, and profitability targets. If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for more »

Job: To ensure that all builds are completed within 3 or 5 day SLAs To ensure that all repairs are completed within the relevant SLA To follow device set up procedures, ensuring specific client requirements are adhered to To support the Cyber Engineers in completing suitable tickets from he cyber more »

hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to service level agreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »

and cloud systems. Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's. Assisting with the ongoing provision of a secure ICT infrastructure Act as a first point of contact to colleagues, problem solve and support users more »

issues, including creation of support tickets, assigning tickets, responding to contact from end users, and updating/maintaining documentation within specific service level agreements (SLA’s). Role One of your main responsibilities will be to act a point of contact for the Technology Operations & Offline team, responding to calls more »

Set up new user account access to the Support Site. Action licences and set-up new users Must be able to adhere to strict SLA response times and prioritise workload accordingly Produce procedural documentation, diagrams and written instructions for repeated support calls to enable customers to help themselves using our more »

prioritised Monitoring the helpdesk system for incoming requests, and action for support or additional information Ensuring that all issues are progressed to meet agreed SLA targets Ensuring that all issues are kept up to date and the customer is informed of the progress Ensuring that all issues are updated with more »

and procedures and UKVI regulations Complete all relevant documentation, pre departure checks and interviews as required Ensure that applications are processed within the agreed SLA period and that students, their influencers and agents are provided with relevant information in a timely manner Ensure quality data is recorded onto the BSC more »

As part of a team, the post holder is responsible for providing a front line technical support service to customers from all areas of the force and across the rank structure. The role will ensure that customers understand their IT more »

first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed SLA’s As first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities Maintain our asset more »

aspects, including device configuration, customer and IT support. Role Offering both a prompt response and a proactive resolution to all support issues within the SLA Answering customer support calls in a timely, clear and professional manner Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple more »

Leger Education Trust is seeking to recruit an Apprentice IT Technician who will have an integral role in assisting with the development and implementation of the Trust’s IT strategy, and for driving forward best practice and compliance. Role To more »