1 to 1 of 1 Apprenticeship Learning Management System Jobs in West Yorkshire

following duties: Dealing with 1st level Support calls, via phone, email and webchat. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Call management, escalating unresolved calls in a timely and efficient manner. Ensuring Helpdesk SLAs are achieved. Keeping accurate records and call logs. Follow-up and update … online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors. Completion of this apprenticeship will provide learners with the following world class vendor certifications … in addition to the Information Communication Technician apprenticeship: Microsoft Certified 365 Fundamentals (MS-900) BCS Business Processes Certiport IT Specialist Device Configuration and Management Certiport IT Specialist Networking Certiport IT Specialist Networking Security Microsoft Certified 365 Endpoint Administrator (MD-102) Key areas covered are: Support Technician Maintenance or more »