1 to 1 of 1 Graduate Line Management Jobs in the UK excluding London

contact for our customers. Answer incoming calls from customers. Manage incoming requests from the Customer Portal. Log and manage all incidents via the Service Management Tool ensuring case detail is accurate and steps to reproduce the fault are included. Escalate incidents to the appropriate resolver group. Provide customers with … timely updates to their cases in line with Service Level Agreements. Develop strong customer relationships through direct communication to achieve highest levels of customer satisfaction. Proactively review customer accounts and manage their own case queue in line with Service Desk procedures. Escalate high priority issues to Line Management. Complete regular tasks in line with Service Desk procedures. Review daily priorities and take appropriate action to ensure results are achieved. Work with all areas of the business as required to achieve the highest levels of customer satisfaction. Assist in the promotion of new developments and applications more »