1 to 4 of 4 Performance Metrics Jobs in Aberdeen

the development of future planning and product roadmap activity Works with minimal supervision, using clearly defined processes and procedures Facilitates the use of the performance metrics to improve output May be required to provide out of hours support via an on-call rota What to bring Excellent analytical more »

ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery … experience relevant to this role: Reporting to the Operations Lead, our Customer Experience Manager will be responsible for all operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer … at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met more »

the administration, support, installation, configuration and troubleshooting of infrastructure hardware and services by defining strategic objectives aligned with business requirements Ensure on-going security, performance, stability, maintenance, and monitoring of the Infrastructure hardware and services Responsible for IT vendor/partner management and delivery assurance Provide technical guidance on … a comprehensive and integrated ITSM landscape and associated service levels, based on best-practice processes, disciplines, and related toolsets Supports the on-going security, performance, stability, maintenance and monitoring of the infrastructure Adheres to enterprise technology standards, governance processes and performance metrics Ensures the adoption of (and … governance mechanism to establish and monitor effective controls for the processes and functions performed by IS operations teams. Develops staff through coaching, mentoring and performance management, and holds people management responsibilities Drives development activity either via the product lines, COE’s or project frameworks Responsible for ensuring IS operational more »

ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of … and experience relevant to this role: Reporting to the Operations Lead, the Service Delivery Manager will be responsible for operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer … with key personnel to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met more »