Technical Service Desk Analyst
Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Global Technology Solutions Ltd
Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: Provide remote Technical Support with occasional customer visits Provide assistance by phone, email and/or using a ticket management system Update … issue resolution details Mentor and assist junior team members Skills & Experience Good communication, documentation and customer service skills Experience of supporting the following: Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware … preferred) Microsoft Office 365 Veeam Backup & Replication Microsoft Windows Desktop Operating Systems Experience of working in a busy MSP environment Experience of configuring and supporting network devices such as Firewalls and Switches Good understanding of principles of ITIL Framework Technologies & Experience Veeam Cloud Connect Microsoft more »
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted: