Band 5 IT Systems Officer - Bath NHS House
Bath, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Avon & Wiltshire Mental Health Partnership NHS Trust
providing guidance and training to minimise inappropriate usage and enthuse system users. You will be passionate about delivering excellent services to healthcare staff and service users. You will be highly motivated and have excellent working knowledge of Microsoft Office & IT Service Desk Systems and Processes. You will have … excellent communication & customer service skills, good technical and service delivery skills and experience of systems incident and request management through to resolution & change control. Experience and understanding of how administration & clinical processes work together and how to support clinical systems would be desirable although training will be … user changes where troubleshooting/investigation will need to be carried out. Monitor, prioritise and manage the Clinical Systems Support queue within the IT Service Desk system. Take ownership and responsibility of tickets and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) currently in more »
Employment Type: Permanent
Salary: £28407.00 - £34581.00 a year
Posted: