1 to 2 of 2 Service Delivery Jobs in Bedfordshire with Remote Work Options

of belonging, they can be more creative, innovative, and thrive at all points in their careers. Organizational Placement Reports to UK On-site Services Delivery Manager (KGS0) The position is to work on customer premises in the Luton area. Business Requirements The single most important customer need we have … is to be a “Single Source” Service Solution provider. In order to facilitate a total seamless solution with our larger customers, we provide a Resident Professional to be based on-site at customer’s location to manage the single source coordination and maintenance of Test and Measurement assets on … role brings the responsibility for managing all equipment and associated coordination of support services delivered by Keysight and third party/Other Equipment Manufacturer service providers for the customer. Primary responsibilities for the Resident Professional will be to: Act as the prime coordinator for planning scheduling and organising the more »

are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with various more »