Information Technology Operations Manager
Reading, England, United Kingdom
Project People
defined objectives. Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs.. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience … of partner contracts. Experience of leading a team of analytical professionals in Telecommunications environment and driving Service Performance improvements through tangible insights. Certified in balanced scorecard professional ITIL Expert Qualification. more »
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