26 to 50 of 88 Customer Service Jobs in Berkshire

Support Engineer (TSE) will be the secondary contact point for Aura customers contacting our Helpdesk. The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This … position requires excellent customer service, organizational, time management, problem solving and interpersonal skills. Key Skills, Experience and Knowledge Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and meeting deadlines Excellent verbal and written communication and more »

For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the … Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest. It is reporting to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement … Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality more »

HONOR United Kingdom (hihonor.com) Title: Call Centre Manager Job Location: Reading, UK (will move to London in H2 2024, Frequent business trips to various customer locations (including some international travel) About the Role In this exciting role, you will play a pivotal role in shaping the success of our … responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviours to provide exceptional customer service that reflects our brand values. Ultimately you propel sales of our focus models by actively taking part in the sales process. This … and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the more »

Vouchers Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Chubb Community Care now has an opportunity for an Service Engineer to join our team based covering West Sussex, Somerset, Dorset, Surrey, Oxfordshire and Wiltshire. Key to this role is to provide first line … service/maintenance support to all the company & third party products in use, when called upon to do so. Job Description To provide first line service/maintenance support to all company & third party products in use, when called upon to do so. To provide small works engineering … functions from initial survey, through installation to commissioning and customer handover To participate in an out of hours callout rota (typically 1 week in 3) To achieve minimum KPI targets for Response and First time fix on all Corrective and Preventative Maintenance visits. Responsibilities: Carry out Corrective and Preventative more »

We want to hear from you! Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities … on Audio Visual and Meeting Room functions during client-based training onsite in Bracknell as a priority. You will support client requests as per Service Levels across all the areas of the group. You will be involved with the administration of new and departing users and ensuring that all … represent Technology, and will need to be focused, driven and curious. You Will: Understand and promote the technology framework in the daily role of service operations. Provide solution(s)/work around(s) to Incidents and Problems. Maintain accuracy of Technology data daily through due diligence and process. Attend more »

also be considered. Responsibilities: Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels. Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work. Perform limited maintenance tasks … smooth operation of the data center heating and cooling systems and overall facility. Permit and monitor contract vendors. Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Take daily operational readings of all … changes for internal works or for vendors.greater than Remove if not required Proactively identify issues and take the needed steps to resolve. Assist with service delivery tasks when needed. Key Skills, Requirements and Competencies: Experience in a critical operations environment and/or data center experience preferred, but not more »

Technical Support Engineer - Audiovisual Do you want to join a growing, modern AV business that delivers a world-class service working with some of the latest and most innovative technology, if so then this could be for you! We have partnered with this medium sized AV firm who provide … of promoting from within Access to continuous mentorship within the business with clear lines of communication with Directors Key Skills and Responsibilities Maintain the Service Level Agreement T&Cs Troubleshoot basic to intermediate AV and Video Conferencing issues Act as the secondary contact point for the clients contacting the … and manage multiple tasks ensuring priority is allocated appropriately Provide mentorship to more junior members of the Helpdesk team Maintain a high level of customer service Experience with Crestron, Polycom, Cisco & Extron equipment preferred You will be joining a wider team that is driven and supportive with clear more »

Technical Degree. Strong interpersonal/team skills. Must be able to cultivate an adaptable positive attitude. Will strive to deliver an excellent level of customer service. Will be highly motivated and demonstrate an excellent mix of analytical and technical skills. Will be able to demonstrate a clear and concise … evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable more »

problems independently Strong interpersonal/team skills. Must be able to cultivate an adaptable positive attitude. Will strive to deliver an excellent level of customer service. Will be highly motivated and demonstrate an excellent mix of analytical and technical skills You will have a thirst for knowledge and a … evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC is an equal opportunities employer, welcoming applications from all communities. more »

Xero is essential. Able to work to tight deadlines. Fast-learner. Attention to detail. Excellent communication skills, enthusiastic with genuine initiative. Delivery of high customer service levels. Be an effective member of the team and lead by example to drive the business forward Please note that we will more »

Job Title: Service Manager Location: Bracknell (Hybrid - 3 days on site) Salary: £60k-80k Employment type: Permanent A market leading communication services provider are looking for an experienced Service Manager to support their UK based customers. This role requires candidates to be on site 3 days a week … in Bracknell and the responsibilities of the role are as follows... Develop customer relationships & understand their market, strategy and challenges. Ensure business requirements & expectations are understood by relevant operational and support teams within the company. Act as an escalation point to ensure customer issues are handled professionally, efficiently … and with effective manner. Track and manage customer experiences throughout the lifecycle and in line with agreed timings. Ideally the successful candidate will have: Experience in a similar customer facing role Experience with the SDLC, cloud platforms and/or been involved with the development of hardware & software. more »

commission Location: Slough Our client is looking for someone to join their Operations Team, assisting with the day to day running of the service department. You will inspect and repair equipment to the necessary quality and safety standards. Proactively serve & support customers in order to never lose an account … minimising lead time of customer orders. You will be accountable for administration and logistics activities, repairs and loan processes, resolving issues whilst maintaining a high level of quality control; SLA Delivery, Logistics, Customer Service. Repairs, services and inspects all items of equipment to the manufacturers standard Inspect and … perform quality control checks on all items of equipment to the manufacturers standard Point of contact for triage and support of customer technical issues and queries by telephone Liaise with Team leaders to maximise customer satisfaction Actively seek and deliver process improvements to improve customer service more »

Advanced Planning and Scheduling (APS), Manufacturing Operations (MOM), Quality Management (QMS) and Factory Automation solutions. Eyelit Technologies has delivered unmatched results for a global customer base in the manufacturing industry using cutting edge technology and advancements in AI, ML and optimization. MESTEC provides a suite of manufacturing management tools … including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM). These tools are delivered as Software-as-a-Service (SaaS) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times. What you will be doing : Support and maintain existing software … and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction Specifying, developing, and testing interfaces to third party systems – enabling efficient and effective on boarding of new customers Providing first and second line support to customers Interpret and analyse user requirements more »

join their team on a full time, permanent basis. Utilising your English and German language skills, the successful candidate will be responsible for processing customer orders and serving as the primary point of contact for German-speaking customers. Responsibilities will include, but will not be limited to: Processing customer orders from receipt to delivery Monitoring and tracking orders, ensuring timely delivery and customer satisfaction Communicating effectively with customers in German and English, providing outstanding support and resolving any issues that may arise Coordinating with internal departments to ensure seamless order fulfilmentThe ideal candidate will have a proven … track record of success working within an order processing, logistics or customer service role, you will possess excellent communication skills and be an excellent team player. In addition, you will have good IT skills as well as experience working with ERP systems would be advantageous. In return the more »

Project Manager and Installation Planner on a daily basis for the scheduling of work and will be expected to provide completed paperwork daily. Visit customer’s premises and active construction sites to carry out installation projects on a variety of automatic door products and shopfronts. Skills and Qualifications: A … full clean driving licence. Experience in the installation of automatic doors and aluminium shopfronts Good organisational & communication skills. Excellent customer service skills. The ability to work individually and as part of a team. The ability to work under pressure and to meet deadlines. BS7036/EN16005 registered. CSCS more »

and management. - Exciting projects including work with mining companies and emerging vehicle technology maintenance divisions. - Collaborative work environment with a focus on teamwork and customer satisfaction. We are seeking a talented Engineer to assist with: - Monitoring and supporting stadium systems across the UK. - Collaborating with the systems engineering team … on design and implementation projects - Conducting FAT (Factory Acceptance Testing) for system deployments. - Providing training and technical support to operators and clients. - Traveling to customer sites for commissioning and support, with occasional international travel (typically once every other month) We are looking who has: - Basic RF knowledge, including one … or more of power dBm, spectrum analyser operation, signal generator use, and understanding of cabling and antenna types. - Exceptional customer service skills, adept at handling challenging situations. - Willingness to travel and work on-site as required. It would be great if you also had: - Rigging experience - IT/ more »

other week. As a Network Engineer, you'll play a pivotal role in my client's Network Team, ensuring seamless operations and delivering exceptional customer service. Your responsibilities will include providing top-tier technical support to both internal and external stakeholders, contributing to the continuous enhancement of my client more »

management services, ensuring that all requested Health Records are located, retrieved and delivered to the requestor (clinic ward or admin area) within the departmental service level agreement (SLA). Please refer to the attached Job Description & Person Specification for further details. Person Specification Qualifications Essential GCSE or equivalent level … in a role that demonstrates the required skills detailed in this Job description Desirable Records Management services within any sector Experience Essential Administrative Experience Customer Service Demonstrate knowledge of Data Protection with regard to patient confidentiality Desirable Previous experience of filing systems NHS Experience Working in a target … driven environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for more »

feedback on our products. Maintain efficient communication with the headquarters in terms of new product lines and other technical issues. Carry out site surveys, customer training/demos, project support, and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel … products and solutions. Key Attributes: Full clean UK driving license; Right to work in the UK; Prior experience in a technical support role; Good customer service skills and communication skills; Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/ more »

join a growing business and taking ownership of a new initiative within the company. Client Details Our client is a national business within the Customer Service industry based in Slough. This role will be joining a growing department with lots of opportunity for future progression and growth within more »

organisation that is proud to provide the highest level of support, and who are heavily involved in diverse projects for an established and growing customer base. We are looking for candidates that have excellent communication and interpersonal skills, who have worked within the IT channel, experience selling outsourced Service Desk and Managed Service solutions is absolutely essential, not just licences/hardware, someone who has a great understanding about the industry and services that are provided, and what is required by end organisations. Essential Skills and Experience Experience in a B2B sales roles who possesses excellent verbal … Track record and evidence of net new revenue selling Managed services , not just hardware/software etc. you will have demonstrable experience of selling Service Desk solutions to enterprise customers. experience and passion, ambitious, hungry, confident, go getter with hunter gatherer mindset. to create, negotiate and manage long term more »

Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases. Experience with CRM & ERP systems - Salesforce, SAP and SaaS (Software as a Service) solutions more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for qualified Dual Fuel/Smart Metering Engineers. Typical earnings across the year are between … Required qualifications: - MET1 Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Dual Fuel Engineer to join their growing more »

Monday to Friday. Main duties of the job To administer the agreed recruitment and selection process to ensure the effective delivery of the recruitment service in line with the Recruitment and Selection Policy and Procedure. To liaise with the Team Leaders, Recruiting Managers, Finance and local Human Resources departments … and work for us. Benefits of working for us include: Flexible working options to support work-life balance. 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme Access … from vacancy creation to on-boarding) Working within an office environment Experience of working with office systems and procedures Experience of working in a customer service environment Desirable Previous NHS experience Knowledge, Skills & Abilities Desirable Experience of computerised HR/Recruitment systems Disclosure and Barring Service Check more »

office hours Aldermaston, Reading SC clearance must be held and available to progress on DV clearance Purpose of the role We are looking for customer-focused and enthusiastic Windows O/S build Engineer to join our Infrastructure and Tooling Team. Day to day tasks include developing customer … the build and transitioning support to the BAU resolver Teams. You should have a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. You should possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams and … the best of their abilities. Determine and document technical build specifications Automation of existing process Maintaining security standards Writing, editing and testing policies with customer service always in mind. Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. Build and actively more »