of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their ServiceManagement Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their … Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Gain hands-on experience in IT service management. Learn and contribute to the management of the organisation's IT infrastructure. Collaborate with cross-functional teams to address customer needs and … Baltic team. Salary, Hours & Benefits: £18,000 per annum Working a 9-day fortnight 25 days annual leave Annual leave increases per year of service An extra day off for your birthday Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5. Access more »
Bracknell, England, United Kingdom Hybrid / WFH Options
Step Ahead Recruitment
Service Manager – SaaS/Telecoms/UC - Bracknell - £60k-£70k + bonus/benefits As our client expands globally, they are looking for a talented Service Manager to support their growing customer base in the UK. The Service Manager will take responsibility for the end-to-end … customer experience. The Service Manager will act as customer champion ensuring that expectations and contractual obligations are met. What’s in it for you? Up to £110,000 basic salary (negotiable DOE) Excellent commission structure Company annual bonus scheme 25 days holiday Hybrid working Join an innovative market-leading … market and challenges with particular focus on the development of a strategic partnership. Act as the customers’ advocate ensuring that their business requirements and service expectations are understood by the relevant teams Anticipate servicemanagement challenges and feed into the Consulting service issues/ideas for more »
attributes such as description, purposes, categories. Analyse and document the information (data) models/structures for data category: input, output, event notification, validation, servicer management involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and … CMDB (CI & relationship models) for servicemanagement integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. Identify and document all security, regulatory … IT, Telecom design, and OSS/BSS architecture. Extensive experience in Data modelling, mapping and integration for business processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configuration management data modelling, CMDB data architecture. Understanding and more »
and configuration of desktop computers, laptops, printers, and other IT equipment, ensuring they are functioning correctly and securely. Respond to IT support tickets and service requests in a timely and professional manner, escalating complex issues to senior IT staff as needed. Provide basic training and support to end-users … on IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT servicemanagement tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience … in a fast-paced and dynamic environment. Willingness to learn new technologies and adapt to changing IT environments. A commitment to providing exceptional customer service and support to end-users. Benefits: Competitive salary package Comprehensive benefits package after probation period completed. Opportunities for career growth and development within the more »
working for Ultima and our customers. At Ultima, we’re driven by a shared passion for putting the right technology solution, technical expertise and servicemanagement into place, so that no matter where you are on your IT journey, we can make technology a positive asset, aligned with … Build an understanding of the customer landscape, competitors, and frameworks • Align closely with Sales Support and other Ultima departments to deliver effective level of service to client • Champion the customer/client at all levels internally • Build new business relationships using existing industry contacts • Play an integral role in … the key interface between the customer and all relevant divisions • Work in alignment with relevant vendors & partners Requirements Must-have qualifications: • Proven IT Account Management or Territory Sales experience • A demonstrable background in being successful • Experience building relationships with a 'best outcome' focus • Ability to grasp business complexities • Work more »
reading, south east england, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers’ IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: • 5 years plus Azure Active Directory experience (Essential) • Working Knowledge and implementation experience of Azure Dev Ops and more »
resolutions for reference purposes. Creation of knowledge-base articles and FAQs for use both internally and externally. To maintain a high degree of customer service for all support queries and adhere to all servicemanagement principles. Flag Technical escalations Experienced Required: IT Support 1+ years experience providing more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »
Aldermaston, Berkshire, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »
Aldermaston, Berkshire, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »
delivery of support services for IT systems. Your role will involve working closely with Project Leads, gaining knowledge and experience in Systems Engineering and Service Support principles. There will be ample opportunities to use your creativity and problem-solving skills while contributing to shared goals. Additionally, you will have … be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT ServiceManagement and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »
Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going life cycle management for those applications. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand more »
best of their abilities. Determine and document technical build specifications Automation of existing process Maintaining security standards Writing, editing and testing policies with customer service always in mind. Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. Build and actively maintain relationships … with key department heads. Be a credible communicator with the customer at all levels Drive ServiceManagement best-practice and ITIL process compliance across the business Drive continuous service improvement Planning and execution of customer site deployments from build, through go-live and into operational support QA … Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS - Remote Installation Services o ADS - Automated Deployment more »
Audio Visual Service Coordinator £24,000 - £28,000 pro rata Reading Part-Time; 9.00 - 15.00 (can be flexible) Permanent Our client is looking for an Audio-Visual Service Coordinator to coordinate all their Audio-Visual Service Contracts whilst live and provide a high level of support and … with exciting well-known brands to broaden customer experiences with the sole purpose of changing the way people work and communicate. The Role The Service Coordinator plays a vital role in ensuring seamless technical support services and maintaining strong customer relationships. Our client is responsible for managing service callouts, coordinating technical visits, and overseeing the administrative aspects of service contracts. The role involves close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. Key Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two more »