1 to 8 of 8 Incident Management Jobs in Birmingham

years of experience in handling calls/emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English and Norwegian (spoken and written) Handling the … voice calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management more »

as deputising for the DPO in their absence. Main duties of the job Provide and manage the ICB's IG Advice and Guidance Service: Management of the Freedom of Information, Access to Health records, Subject Access request processes Be an organisational lead on Information Governance Risk Management Activities … providing advice and support to other departments on effective risk management activities and methods. Meet the ICB's obligations under our Assurance Framework, providing oversight reports on the ICB's IG 'health' and insight reports on specific risks, issues and opportunities Lead the ICB's IG Incident Management … local learning activities.: Oversee the collation and submission of evidence for the annual Data Security and Protection Toolkit Compliance audit. IG Policy and Procedure Management Horizon Scanning and strategic planning of IG activities and developmental activities Support the development and delivery of the IG Strategy: Line Management, Leadership more »

service to the Trust, utilising basic customer service skills in order to maximise positive customer experience. As directed provide "routine" first line & second line incident management and Request Fulfilment, via both the helpdesk telephone service and the online Self Service Portal. Have a detailed understanding of the RBAC … providing application support within an ICT environment. Experience of working within defined Service Level Agreements & Service Level Targets. Understanding of ITIL processes and Service Management best practice framework. Good all-round level of technical knowledge and awareness. An understanding of basic ICT issues and its application within the NHS more »

assets. This will include: Leading their team of Cyber Consultants mentoring, coaching, and leading by example Helping to manage their internal Security and Quality management systems Owning and managing projects, both internally and taking the lead with clients Being a Trusted Advisor to their customers, putting them at the … new opportunities Preparing bid proposals Talking to customers in a language they understand Making sure customers are happy with the work Contributing towards Senior Management strategy and decisions Deputise for the Practice Director Learn! They want you to learn as much as you can from the team around you. … You must have experience in, IT, Networking, Cloud Security, Business Analysis, Project Management, ISO27001, Risk Management, Auditing, Cyber Essentials, NIST Framework, Gap Analysis, Crisis Management, PCI-DSS, Business Continuity, Incident Management, Supplier Management, Stakeholder Management, Excellent Communication Skills With either 1 or several more »

growing Oracle Analytics Applications Cloud Operations team. In this position, you will be responsible for ensuring the smooth operation of our critical cloud infrastructure, incident management, deployment automation across multiple production and preproduction environments, process improvements, and more. Roles and Responsibilities Support the operation of FAW on OCI … using Cloud DevOps methodologies including: Incident management: analyze T2 metrics, and alarms, alongside Lumberjack logs. Troubleshoot, repair, and document infrastructure and service issues. Start/stop/upgrade cloud infrastructure and services using OCI tools. Participate in a follow-the-sun model for 24x7 support of FAW service. more »

platform) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Skilled stakeholder manager with the ability to communicate complex messages, constructively challenge and guide stakeholders The ability to more »

centers on architecting and administrating top-tier database solutions within the AWS ecosystem, prioritizing performance, reliability, and security. **Responsibilities:** - Lead the design, implementation, and management of SQL and NoSQL databases on AWS, ensuring high availability and security. - Collaborate with software engineering teams to boost database performance and efficiency. - Handle … incident management, conduct proactive monitoring, and perform database auditing to maintain robust systems. - Develop comprehensive data backup, recovery, and archiving strategies to secure critical information. - Establish and maintain database standards and security protocols, coordinating with managed service providers for optimal system performance. **Qualifications:** - A degree in computing or more »

DESIRABLE Key responsibilities: Application and infrastructure planning and testing including integrations Maintaining CI/CD pipelines Automation implementation Guidewire Cloud Console configuration On-call, incident response and incident management Monitoring the software development process through its entire lifecycle and ensuring adherence to security standards Regularly updating or … such as Kanban and experience of Scaled Agile (LeSS, SAFe) would be beneficial Deep knowledge required of following tools/technologies Containerisation tooling and management in particular, Docker & Rancher CI/CD tooling such as Octopus Deploy, Azure DevOps, TeamCity, Artifactory & GitHub IaC configuration tooling such as Chef/ more »