in a 3rd Line or senior IT support role within an MSP environment (essential) Strong knowledge of Microsoft 365 , including Azure AD/Entra, Exchange, SharePoint, Intune Experience with Windows Server (2016/2019/2022) and Active Directory, DNS, DHCP, Group Policy Proficiency in virtualisation technologies (Hyper-V Clusters, shared storage, VMware or similar) Solid understanding of networking More ❯
Strong communication skills and a friendly, approachable manner. Able to work independently and as part of a small team. Highly organised with excellent prioritisation skills. PC building and configuration Windows 11, Apple iOS, mobile OS support Microsoft 365 applications & basic administration Active Directory & Group Policy Printer troubleshooting Intune/Endpoint Manager (MDM) Networking fundamentals Remote access and remote support More ❯
no two days are the same - variety is guaranteed! What you'll be doing Providing 1st/2nd line support across a busy, multi-site environment. Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more. Supporting end users on Office 365 - including Teams, SharePoint, MFA, Intune. Taking ownership of IT asset management, including deployment, tagging, and documentation. … external vendors and helping to scope and deliver improvement projects. What you'll need Prior experience in a similar 1st/2nd line support role Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM). Confidence troubleshooting and communicating with stakeholders across all levels. An organised mindset - you'll be tracking assets, stock More ❯
