1 to 2 of 2 Support Engineer Jobs in Bolton with Remote Work Options

Job Role - 2nd Line Support Engineer Location - Bolton Salary - Up to £31,000 plus benefits! Work Pattern - Hybrid The Company We have a brand new role for an ambitious 2nd Line Support Engineer who is ready for their next challenge! The company an MSP based in … join! The Role The company are looking for someone who is ready to join highly successful team to play a pivotal role in the support of their business users both local and regional. You will be the go-to problem solver, tackling a diverse range of customer IT support cases with efficiency and professionalism so great communication skills are a must! You will be the IT Support Engineer to provide onsite, workshop and remote IT support. The role is being offered on a hybrid basis with 2 days on-site per week. Tech Requirements more »

and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: ** Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. ** Record all support requests in service desk system and ensure timely … resolution within SLA. ** Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. ** Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. ** Communicate with third-party suppliers to ensure service delivery. ** Proactively monitor and update IT systems and respond to potential … products and escalate complex issues to the senior team. ** Manage and implement client infrastructure projects, and plan effectively. ** Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: ** Proficient in Windows based issues and can solve independently ** Good General IT Knowledge more »