Desk team members when required and Provide enhanced support and 2nd level of incident investigation. What you'll need to succeed Education and Qualifications: • ITIL v3/v4 Foundation qualification is desirable • MCP certification would be desirable Knowledge & Experience: • 2+ years’ experience of providing team leader support in a similar more »
configuring and installing Routers, Switches and Access Points Be able to demonstrate the relevant practical skills required for this role Be methodical and accurate. ITIL v3/4 Foundation and MCP certification qualified (is desirable) Be confident in interactions with colleagues in own team and elsewhere. Demonstrate a high degree more »
for all IT related issues from users across the UK. It will require someone technically strong (ideally you will have an MCP certification/ITIL qualification, or similar) who can lead a team of 4/5 service desk analysts, manage IT development install requests, co-ordinate with 3rd party more »
you'll handle various aspects of IT support, including incident and request management, knowledge and asset management, and ensuring continual service improvement while following ITIL best practices. You will lead the team to daily tasks involve system checks, documenting processes and end-user guidelines, and adhering to company policies. To … and Microsoft Exchange administration, troubleshooting hardware and software issues, managing web and email filtering permissions, and handling business systems accounts and remote access tools. ITIL v3/v4 Foundation & MCP qualification are desirable. If you have a good IT technical support background and capable of managing a support team - please more »
department management and ideas to improve things. Responsibilities include supporting and building various devices, some networking (cisco switches) and IT asset management . While ITIL v3/4 Foundation and MCP certs are desirable, emphasis lies on your hardware support, build and ability to manage and lead a key service more »
support Confident in building and deploying mobile devices and laptops Ability to configure and install switches and routers Great communication and teamwork skills An ITIL qualification/MCP cert or similar would be a bonus The role will be based out of the Bournemouth head office with very occasional visits more »