2 of 2 Remote Incident Management Jobs in Bristol

the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the Role We are seeking a highly capable Incident Management Specialist to support the end-to-end incident management lifecycle and provide structured, forward-looking insights through systematic horizon scanning. This dual-function role is … integral to maintaining operational resilience by coordinating effective incident response activities and identifying emerging risks and trends that may affect HL's strategic and operational objectives. Salary Offering circa £40k-£45k dependent on experience, plus bonus and additional benefits. What you'll be doing Support the Incident Management Lead throughout the full incident lifecycle, including coordination … of response efforts and maintaining detailed documentation. Organise and facilitate incident-related meetings, ensuring accurate recording of minutes, action items, and follow-ups. Effectively use platforms such as Everbridge, MetricStream, and CL360 for incident communication, data analysis, and reporting. Lead structured post-incident reviews to capture lessons learned, define improvement actions, and track timely resolution of agreed More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯