3 of 3 Remote Incident Management Jobs in Bristol

required Actively monitor the system infrastructure to manage business systems and security risks Actively works with automating the IT infrastructure delivery Work with the following Key Processes: o Event Management; monitoring , measuring against SLA, triggering and reporting o Incident Management; log all incidents and resolve as quickly as possible o Change Management; process approved changes from … Build into Run o Request Management; manage all requests to resolution or escalation o Asset & Configuration Management; manage resources and configurations required to deliver services to agreed SLA What Youll Bring To help us make a difference, youll bring your passion and expertise/talent for what you do along with the following skills, experience, qualifications and attributes More ❯

and triage support requests from internal and external sources Analyse and query production data using SQL Produce reports and dashboards for business and technical teams Access production systems for incident management and debugging Document processes, troubleshooting steps, and knowledge base articles Work closely with business analysts, product owners, and developers Support quality assurance and compliance within a regulated … environment The Candidate: Proven experience in a customer or technical support role Strong SQL skills in a production environment (querying, updating, analysing data) Experience with support software and ticket management Excellent data analysis and reporting capabilities Knowledge of financial services is desirable (regulated environment experience beneficial) Strong analytical and problem-solving skills Confident working with both technical and non More ❯

to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days onsite moving to 2.5/3 days onsite. Key Responsibilities Incident Management. Troubleshoot and resolve escalated technical issues related to hardware, software, and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users … Ensure accurate recording of all service requests and related activities in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset … to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent More ❯