1 to 1 of 1 Windows 10 Jobs in Buckinghamshire with Remote Work Options

be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs. You will act as the first point of escalation for users encountering technical difficulties, providing support over … to a wide range of technologies and business functions. Responsibilities Provide 1st/2nd line support via phone, remote, and live chat to 10,000+ global employees. Offer executive user support to 500+ senior management personnel. Manage Incidents and requests using ServiceNow. Conduct advanced troubleshooting and analytical support. … and escalate issues to the Head of IT Support when necessary. Proficient in mobile device (Apple/Android) support, Active Directory, Computer administration, Windows 10, and Microsoft products. Participate in ad-hoc support requests, desk moves, and desk-side support. Serve as Major Incident owner and more »