1 to 11 of 11 Customer Service Jobs in Cambridge with Remote Work Options

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will … become an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will … become an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »

Service Desk Analyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with their search … for a Service Desk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records … an idea of how this flexible role would look and feel, here are some of the things you could expect to do: Deal with customer enquiries and requests Provide support for all desktop-used technologies Maintain incident records using the Help Desk system, assign tickets and escalate to other more »

Service Desk Analyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with their search … for a Service Desk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records … an idea of how this flexible role would look and feel, here are some of the things you could expect to do: Deal with customer enquiries and requests Provide support for all desktop-used technologies Maintain incident records using the Help Desk system, assign tickets and escalate to other more »

We have a great opportunity for an IT Managed Service Engineer based in or around Cambridgeshire to come and join us here at EMIS on a permanent basis. This is a great time to join our organisation as we continue our journey of growth and transformation. Everyone here plays … crucial role in the delivery of technology solutions to the healthcare industry, and you will be no different. Working as part of our Managed Service Engineering team, you will report directly to our Managed Service Delivery Manager and you will provide hardware, software and network fault resolution and … a job, but an opportunity to add value and develop yourself further, then apply today! What youll do As one of our IT Managed Service Engineers, you will be responsible for the installation and commissioning of new systems, upgrade of existing systems to latest software and/or hardware more »

opportunity, please apply with your most up-to-date CV . Keywords: IT Support, IT Support Technician, 2nd Line Support, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

opportunity, please apply with your most up-to-date CV . Keywords: IT Support, IT Support Technician, 2nd Line Support, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

you! Key Responsibilities: Monitoring the progress on multiple projects and co-ordinating necessary actions with the team. Collaborate closely with the line manager on customer deployment projects. Develop and manage detailed project plans, producing progress reports as needed. Review, design, and create engineering drawings for project execution using CAD … software. Oversee system installation, commissioning, and integration, Address customer queries and concerns during project execution. Serve as the primary conduit between customers and the central team. Actively participate in fieldwork for smooth deployment. Complete and track required acceptance tests and provide support to deployment teams. Travel as needed for … using AutoCAD & SolidWorks software packages. Working knowledge of Project Management principles (e.g. PRINCE2). Knowledge of Microsoft programme, i.e. Word/Excel/PowerPoint Customer service and conflict management skills Team management skills and experience in leading multicultural and multi skilled teams Next Steps: If this role sounds more »

provider prepared payroll against the approved payroll inputs - Maintain payroll system and records - Prepare and reconcile month end payroll journals/accounting - Support dynamic customer service - Review processes to improve and enhance quality - Support payroll audits and reporting compliance - Protect employee personal data Knowledge, Skills & Experience Required - Must … prioritise, multitask and meet tight deadlines - Accuracy and attention to detail - Excel spreadsheet skills - Proficient with applications and systems BENEFITS Private Healthcare Death in Service Income Protection Generous pension 25 days holiday Free parking Salary Salary 40K to 50K pending on experience + 25% bonus + stock options Location more »

You're a Field Service Engineer/Installation Engineer with an electrical bias. You'll be servicing cranes and lifting equipment on sites across the East Anglia region. With full training and great career prospects this is the ideal opportunity for someone seeking a new challenge where no two … technical expert. · You love a challenge and like working at height. · You're looking for a career not just a job. JOB DESCRIPTION: Field Service Engineer, Installation Engineer - LEEA, Cranes, Lifting Equipment Home based and reporting into our Service Manager, you'll be responsible for visiting customer sites to Install/Test and Commission/Service/Maintain our industry leading Cranes and Materials Handling equipment. This is an extremely varied role, and you'll cover everything including: · Assisting with the Installation, testing and commissioning of new systems. · Servicing and maintaining our existing customers industrial more »

can be worked from home. As an IT Support Team Leader, you will have a strong technical background and a passion for delivering exceptional customer service. In this role, you'll oversee a team of IT support professionals, ensuring smooth day-to-day operations and providing top-notch technical … support to our staff and students. You will be working closely with the IT Service Manager to lead the IT Support Team in order to provide accurate technical support and troubleshoot within the team for a range of issues; diagnose the problem and then resolve. You will be acting … Collaborate with other IT teams to address complex technical challenges and aid in the completion of Critical Incident Reports. Act as escalation point for Service Desk queries. Deputise for the Service Manager where appropriate to respond to or escalate issues in their absence. Monitor the ticket queue, ensuring more »