Service Desk Analyst
Cardiff, South Glamorgan, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Hays Technology
you'll need to succeed Experience of working in 1st/2nd line Service Desk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. Specific familiarity … with Lenovo & Dell Laptop and Desktop hardware/firmware. Microsoft Windows 10 & Windows 11 installation, configuration and troubleshooting. Microsoft Office 2016 and O365 installation, configuration, and troubleshooting. Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre. Ability to effectively prioritise and more »
Employment Type: Permanent
Salary: £22000 - £25000/annum Up to £25,000 DOE
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