1 to 14 of 14 SLA Jobs in Central London

with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings with the vendor services the firm provides to our clients. more »

requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »

execution of BPO migrations. Establish performance metrics and ensure contractual service levels are met, including SLAs measuring timeliness, quality, productivity, and customer experience. Monitor SLA performance and provide updates to management in Europe Operations. Assist in maintaining strong relationships with BPO vendor partners. Address and resolve reported issues promptly and more »

processes are designed to maintain the Azure IaaS estate in accordance with those recommendations Prioritising and managing workload effectively. Delivering projects and service to SLA Providing guidance, motivation and direction to team members ensuring work is produced to a good and consistent standard Establishing and maintaining excellent working relationships with more »

experience working in an IBA role. Previous management experience with the ability to lead, develop & people effectively. Ability to multi task and meet processing SLA's/project deadlines. Excellent communication, organisation and delegation skills. Please note you will be required to work in their London office 2/ more »

stock and spares control and replenishment '€¢Ensure the delivery and maintenance of the standard desktop image, providing a timely reimaging process in conjunction with SLA's and KPI's '€¢Document and deliver pre-term ICT equipment testing plan to ensure that service availability is at the highest level attainable prior more »

throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working more »

The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA’s. You’ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. more »

support (second line support) for the installation and maintenance of system software, including operating systems and office automation products. Strive to meet and exceed SLA performance targets. Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions. Deliver technical services remotely or on more »

security projects. Liaise with different teams to provide secure solutions for project completion. Monitor fault tickets, prioritize tasks, and track progress. Ensure adherence to SLA targets and quality procedures. Manage relationships with telecom carriers and data centre providers. Coordinate with suppliers for quotes and support contracts. Qualifications and Skills: Experience more »

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »

to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the Service Level Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with more »

data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. … non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for more »

staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence - Keeps Technical Event Lead and Team Lead well informed of the status of event support more »