of people. Job Description As a Quality Assurance Officer , you will conduct Quality Assurance (QA) activity in order to ensure the delivery of good customer outcomes by colleagues working within process guidelines and adhering to regulatory requirements & company policy. You will consider the overall customer journey and Consumer … Duty expectations when carrying out the QA activity; ensuring fair & consistent customer outcomes have been reached, which are sustainable in the long-term. As a Quality Assurance Officer, we are looking for someone to: Complete Quality Assurance activity in line with productivity expectations Maintain SME knowledge of business procedures … accurate, right first time QA assessments are undertaken Display consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomes Help to identify key risks, trends and areas for improvement and ensure that both best practice and common findings are shared with colleagues more »
Suite 1A Eden Point, Three Acre, Cheadle, Cheshire, England
JTRS LIMITED
Apprentice Sales Administrator for a Technology Solutions Provider based in Cheadle. You will undertake your Level 2 CustomerService Practitioner qualification. Role Ensuring clients receive support, product and service in timely manner Customer data capture and order reporting Order processing Building and maintaining client relationships Preparing … sales reports and renewal reports for customer Monitoring and assisting client requests Providing first class service to customers Training Intermediate Level 2 Apprenticeship in CustomerService, including NVQ and functional skills maths and English. Work based learning. A great opportunity to develop your career with an … employer who supports continuing professional development. Apprenticeship Standard Customerservice practitioner (level 2) Training Provider NORTH LANCS. TRAINING GROUP LIMITED(THE) Working Week Monday - Friday 8.30am - 5.00pm/45 minutes lunch/38.75 hours per week. Expected Duration 17 Months Positions Available 1 Closing Date Saturday, 7th September more »
We are looking for a Administrator who has dealt with traffic planning and paperwork outside of the U.K, with excellent customerservice skills to join a traffic desk in a well established company based in Cheadle. The role has a variety of duties these include data entry, liaising more »