1 to 1 of 1 Organisational Skills Jobs in Chelmsford

about Incident progress Ensure data protection process rules are abided to at all times. To act on any other reasonable request from a manager. Skills, Knowledge and Expertise Interpersonal skills, such as telephony skills, communication skills, active listening and customer care training Business awareness: specific knowledge … for which support is being provided Software and applications expertise to a level appropriate to diagnose and resolve the majority of incidents Fault diagnosis skills Support tools and techniques Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and … Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational skills required to be flexible, positive and have good organisational and interpersonal skills Must be patient more »