1 to 2 of 2 Customer Experience Jobs in Cheshire with Remote Work Options

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

who are evolving their core platform to support their international expansion plans. As a Product Owner here, you will be crucial in driving customer-centricity externally and lean software delivery internally. You’ll be working across a range of initiatives for their core fulfilment platform and, as such, someone … trusted to do what you do best – add value To define a cohesive vision and roadmap for your digital products, enhancing the business/customer experience at all points Collaborate with the broader development and QA team to deliver consistent, high-quality output Opportunity to work with a more »