job? The must haves: Minimum 1-year IT support experience. Active Directory and Microsoft 365 administration/support Troubleshooting and supporting modern desktop environments (Windows 10/macOS) Understanding of computer and server components, networks and infrastructure The candidate must be able to drive Polite, confident and effective communicator more »
in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of MicrosoftWindows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with routers, managed switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or more »
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Reed Technology
when required Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications Skills & Experience Customer focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Good … e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all versions of MS Office including Office 365 Ability to follow processes, policies, procedures and guidelines to ensure more »
