organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT … will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring … skills and stays abreast of IT advancements. Utilise networking expertise for tasks like diagnosing connectivity issues and configuring permissions. Manage the Fresh Service ticketing system, ensuring streamlined ticket handling, timely resolution, and precise reporting Essential qualifications/skills/experience: Bachelor's degree in Computer Science, Informationmore »
Lancashire Teaching Hospitals NHS Foundation Trust
complex systems including Generators, LV Switchgear and Distribution, mains and submains, final circuits, Fire Alarm, Emergency Lighting, nurse call, some control wiring, building managementsystems, AHU fans, pumps, electrical catering equipment, single and three phase plant, equipment contained within the mortuary and theatres and other hospital fixed plant … prioritise own workload and that of others when appropriate and actively participate in the operation of the performance managementinformationsystem, including the completion of all electronic recording required by the scheme in a timely manner. Carry out planned preventative maintenance inspections and commissioning tests more »
users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. … Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information … To work collaboratively across the IT environment and with customers to ensure delivery of the IT programme of work identified in the Change Management process and IT Roadmap. To deliver the ITSM functions within the IT Service Desk ensuring that services and support are available during service operational more »