Charles River (customisation, upgrades, new workflows, long term solutions to issues, relationship management of Charles River as a vendor), however could be there to support further business knowledge growth on other projects which may include Investment Risk, Performance, Data, Distribution and Regulation. Will be a SupportAnalyst/Business Analyst - starting off with 70% Support/30% Business Analysis, with the intention to move to 60%/40% over time. Putting a new service in place so that there will also be some external support service for CR to back this person up. … Users based in London and Edinburgh. Tasks will include issue resolution, training, some trade floor support, and business analysis work on projects. Handling escalated issues relating to applications or services through to resolution. Proactively perform maintenance activities, while deploying and documenting technical solutions. Maintain a strong relationship with a more »
Business Application SupportAnalyst Location: Home/City of London Department: Business Application Support and Service Desk About the Role: Join a dynamic team as a Business Application SupportAnalyst, providing crucial 1st and 2nd line support for various application systems. You'll manage … change requests and be integral to strategic growth and acquisition application integrations. Key Responsibilities: Provide 1st and 2nd line support for selected applications. Manage application support activities: maintenance, administration, testing, and QA. Own the triage process for incidents/problems/change requests. Troubleshoot and resolve application issues more »
Linux Application SupportAnalyst – Trading systems Up to £35,000 p/a Quant Capital is urgently looking for a Graduate Linux Application SupportAnalyst to join a high-profile client. Our client is Our client has recently been voted in to the Fintech 100. They … provide a market leading Execution Management System for buy and sell side clients as well as Algo Execution. As an Application SupportAnalyst you main responsibilities will be to provide technical and functional support for high-performance trading systems. You will work as part of an award … winning global support team to solve problems and respond to clients’ requirements. Responsibilities: Job Responsibilities: Respond promptly to client support requests and inquiries. Actively monitor critical systems and infrastructure, promptly addressing issues and escalating to relevant teams when required. Provide customer support for order entry, risk management more »
Trac into a SaaS (Software as a Service) platform, allowing other companies to utilise this robust system to manage their business operations. The Software SupportAnalyst for 'GKS' will play a crucial role in the ongoing development of G- Trac, not only by entering, managing, and updating data … liaising with the technical team to report issues and continuously enhancing the system's functionality. The role is pivotal in offering first-class software support and maximizing value through comprehensive training and user education, adapting to the platform's evolving business model. The role responsibilities will include: Capturing, updating … tailored for both internal stakeholders and external SaaS Acting as the G-Trac helpdesk for users to assist with queries and issues, offering critical support in a customer-facing SaaS solution. Collating and interpreting user feedback and comments to continuously improve the system is a key process in the more »
