and improve to achieve our strategy. The post holder will lead and deliver the Trust's portfolio for the improvement of services undergoing major change and redesign and be responsible for transformation across pathways. In addition, the post holder will oversee the Trusts role in developing collaborative partnerships including … mental health and specialist services, to ensure they deliver key improvements for our patients and carers. You should have significant experience of managing complex change, transformation and a track record of delivery within a health and care setting. Significant experience of service transformation, care pathways and new models of … your skills and experience relevant to this role. Person Specification Qualifications Essential Educated to Masters Degree level or equivalent level of demonstrable experience Relevant changemanagement qualification Evidence of ongoing professional development Experience and Knowledge Essential Recent senior management experience, ideally within a health and care setting more »
the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and changemanagement processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues … and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take more »
system breakdowns, providing technical advice during emergencies - Ensure ICT services align with ITIL best practice guidelines - Maintain documentation for installations, configurations, and troubleshooting, following ChangeManagement Procedures - Act as a technical mentor to support team members, providing relevant training - Manage user accounts and access permissions for resources like more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
DHU Healthcare
Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical ability and proven experience in identifying performance trends. Ability to implement planning industry best practices and reference new developments. A more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
DHU Healthcare
Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical skills and a proactive outlook toward feedback and continuous improvement. Strong people skills and role model behaviours. Exceptional knowledge and more »
data quality strategies that directly impact the quality of care delivered to our patients. You'll be empowered to unleash your creativity and drive change, collaborating with cross-functional teams to implement cutting-edge solutions. This isn't just about ensuring data accuracy – it's about revolutionizing the way … with data owners, data users, and data custodians to identify and resolve quality issues at source. Creation and implementation of a data quality issue management process. Working with IT and Information Governance on issues including data leakage and retention. Regular engagement across the business with Information Asset Owners to … to the Board. To be a successful Data Quality Manager you’ll need: experience in a relevant data quality or business intelligence role. and Changemanagement experience. Office suite, particularly focusing on Excel. T-SQL. experience of workload planning and delivery of key targets within a service environment. more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
DHU Healthcare
Heads of Department on Tactical Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning … wider Resource Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi … Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical ability and proven experience identifying performance trends. Ability to implement planning industry best practices. A proactive outlook on feedback to more »