Service Desk Escalation Engineer (3rd line)
Chesterfield, Derbyshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Stoneseed Ltd
Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Resolve Incidents to stringent customer defined SLA's Driving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner more »
Employment Type: Permanent
Salary: £40000 - £45000/annum
Posted: