QM and IA Intelligence Analyst
Derby, Derbyshire, East Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
DHU Healthcare
operations. Experience and Qualifications Essential Substantial experience in analytics within a contact centre environment. Proficiency in SQL, Power BI, VBA, MS Excel, and data visualization techniques. Strong background in turning data into actionable insights. Knowledge and experience with Quality Management systems (preferably NICE CXOne). Excellent communication skills with a … Data Analyst, Analytics Engineer, or similar role in a fast-paced environment. Experience with change management. Experience with voice analytics methodologies. Knowledge of data visualization best practices and experience with large datasets. Experience with quality assurance in a contact centre setting. Capabilities Excellent analytical skills and proven experience in identifying more »
Employment Type: Work From Home
Salary: £35,000
Posted: