Service Desk Analyst
- Hiring Organisation
- South West Water
- Location
- Exeter, Devon, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
services. You'll work closely with colleagues across the business and wider IT teams to resolve incidents, fulfil requests, and continuously improve the user experience. Key responsibilities include: Providing first-line support for hardware, software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing … Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access and identity management processes in line with information security requirements Maintaining knowledge base articles and service documentation Delivering guidance and training ...