2nd Line Support Analyst
- Hiring Organisation
- South West Water
- Location
- Exeter, Devon, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
resolved efficiently and effectively. You will play a key role in maintaining service reliability, supporting business-critical systems, and delivering a high-quality user experience while adhering to ITIL best practices. Key Responsibilities Act as the main technical escalation point for complex IT incidents and service requests. Diagnose … resolve hardware, software, networking, and end-user computing issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote ...