3 of 3 Remote/Hybrid User Experience Jobs in Devon

resolved efficiently and effectively. You will play a key role in maintaining service reliability, supporting business-critical systems, and delivering a high-quality user experience while adhering to ITIL best practices. Key Responsibilities Act as the main technical escalation point for complex IT incidents and service requests. Diagnose … resolve hardware, software, networking, and end-user computing issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote ...

services. You'll work closely with colleagues across the business and wider IT teams to resolve incidents, fulfil requests, and continuously improve the user experience. Key responsibilities include: Providing first-line support for hardware, software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing … Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access and identity management processes in line with information security requirements Maintaining knowledge base articles and service documentation Delivering guidance and training ...

they meet strategic goals. Write clean, reusable, and secure code that powers operations. Identify areas for improvement and develop solutions that enhance performance and user experience. Conduct testing and quality assurance to ensure software is bug-free and meets business needs. Collaborate with IT colleagues and other departments … Maintain and optimize systems across multiple platforms, ensuring smooth and secure operation. Manage and maintain code repositories in Azure DevOps. Required Skills & Qualifications: Proven experience in commercial software development, particularly with .NET technologies (C#), MVC.NET, SQL, and Azure DevOps/Git. Proven strong front-end reactive experience mainly ...