1 to 3 of 3 Incident Management Jobs in Dorset

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management … leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages. Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through … to resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »

development install requests, co-ordinate with 3rd party supplies, and ensure all requests for service are fulfilled. Some of the general responsibilities will include: Incident management Request management Asset management Knowledge management Daily system checks The role will require the following: A technical background, including more »

and Programme Managers across the business. You will be focussed on providing an excellent, proactive service to the business. You'll be involved with incident management and root cause analysis, as well as application management of off-the shelf and bespoke applications - you will oversee and/… Now [or similar] and knowledge of the agile framework. As well the expected technical skills, we're looking for someone to have good stakeholder management skills as you willl be liaising with various areas of the business on regular basis Due to the volume of applications received for positions more »