Northampton, Northamptonshire, East Midlands, United Kingdom
City Plumbing
Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your technical knowledge will be crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to … Minimise Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledgemanagement initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and … to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have the skills and knowledge required to excel in their roles. Process Improvement - Identify opportunities to streamline support processes, improve efficiency, and enhance the customer experience. Technical Expertise - Maintain more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Expleo Technology
Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. We … agreement for project. Aligns project targets with customer strategy (e.g. product portfolio, technology roadmap). Drives a continuous improvement culture including e.g. reuse, cooperation, knowledgemanagement, lessons learned. Ensures appropriate Project documentation. Incorporates customer feedback during project execution Professional accreditation with recognised body such as APM, PMI (Chartered … Member) APM PMQ/PPQ, Prince2 or equivalent Bachelor's degree in Engineering, Project Management, or a related field. more »
Job summary ICT Services comprises of a multidisciplinary team of professional staff concerned with providing a wide range of services in information, knowledgemanagement, computing and telecommunications.The aim of the service is to be 'The Best ICT Service in the NHS' and the post holder is required to … your line manager, you may have the opportunity to support other Nervecentre EPR deployments within the East Midlands region. This will allow for valuable knowledge sharing and hands-on experience by spending time at other deployment sites. Main duties of the job The post holder is a member of … the Digital Services Application Management Team and will be responsible for the implementation and ongoing support to new and existing clinical IT systems and the associated change control and configuration processes.The post holder will be based at: QMC and City Campuses. About us With over 19,000 staff, we more »