Northampton, Northamptonshire, East Midlands, United Kingdom
City Plumbing
understanding of our products, services, and technical infrastructure to effectively support and troubleshoot customer issues. Workload Management - Efficiently manage workloads and workflows in both ServiceNow and Jira to ensure timely resolution of customer inquiries and issues. Performance Management - Set clear performance expectations, provide regular feedback, and conduct performance evaluations to more »
disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow Working Hours Consistency of work - 5 days per week Monday - Friday between the hours of 6am – 7pm Weekends will be based on a 1 in more »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Kelly Services (UK) Ltd
thermal role printer devices Good understanding of Wi-Fi and Bluetooth Experience of dealing with Third Party suppliers for hardware swap-out Experience with ServiceNOW or similar ticket management system Experience in supporting Web based applications Experience in basic SQL Database management Additional Information This is a temporary ongoing role more »
Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with our customers security, compliance, and policies, using standard tools, e.g. CyberArk, ServiceNow Potential on-call support (24x7x365) for OPSMVS, CAView and iDash issues. What you will bring: Graduate or Equivalent education in a computing relevant subject At more »
Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with security, compliance, and policies, using standard tools, e.g. CyberArk, ServiceNow Potential on-call support (24x7x365) for OPSMVS, CAView and iDash issues. Skills: Required Skills Knowledge and experience with Mainframe systems OPSMVS CA-View & CA-Deliver … MS Office Knowledge of basic CA7 operations Knowledge of basic Control-M Schedule Management Web page coding skills File transfer basic knowledge Knowledge of ServiceNow ITIL Processes Agile Concepts GCS is acting as an Employment Business in relation to this vacancy. more »
