1 to 5 of 5 Help Desk Support Jobs in the East of England

Essential Duties and Responsibilities Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant … appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction more »

Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service. Key Responsibilities: first-level contact and problem resolution for all users with software and application problems. … as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. unresolved calls to appropriate support team member. incident resolutions and maintain logs of the issues handled or escalated. with … vendor support contacts to resolve technical issues within the desktop environment. procedures and standards to improve the efficiency and effectiveness of the help desk. The right person will have a good mix of: minimum of 2 years' experience in a helpdesk or technical support role. more »

Responsibilities You will provide support to the IT … Hardware and Software Asset Manager in all areas of IT asset administration We ask that you have administration, organisational and customer service skills to help ensure Client IT Hardware & Software Assets are allocated observing our agreements and policies. You will be based in Bury St. Edmunds and you will more »

with electrical or electro-mechanical devices? Fluent in Spanish ? Great customer skills? If so, I’d love to hear from you! Spanish-speaking Helpdesk support – the role: Contrary to the above, this is not a ‘hands-on’ role; it is a fully remote (you can work from home … service desk’ position providing support to clients who are using my customer’s systems – advanced 3D imaging machines , together with the IT support surrounding these networked devices. It’s a permanent career opportunity – a position you can really settle with and grow for the long … remit. Working Monday to Friday , 37.5hrs (1hr lunch): to a shift-system: (Apply online only)hrs and (Apply online only)hrs. Spanish-speaking Helpdesk support – the candidate: Full and ongoing training will be given, but the client does seek a strong base level of electronics/hardware experience more »

Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service. Key Responsibilities: Provide first-level contact and problem resolution for all users with software and application … problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Escalate unresolved calls to appropriate support team member. Document incident resolutions and maintain logs of the issues handled or escalated. Work with … support contacts to resolve technical issues within the desktop environment. Recommend procedures and standards to improve the efficiency and effectiveness of the help desk. The right person will have a good mix of: A minimum of 2 years' experience in a helpdesk or technical support more »