1 to 25 of 53 Service Delivery Jobs in the East of England

Chief Digital Information Officer Our client is a local authority shared service provider which works with a number of councils in the local area The councils are investing in Digital, and have ambitious Digital transformation programmes. A recent review of the shared ICT services has identified the opportunity for … this service to provide more digital leadership, capability and capacity to support the partner councils with their digital change. A new CDIO role has been created to provide digital leadership to each of the partner councils, as well as to provide overall leadership to the shared digital and ICT … to reduce cost. The CDIO role will also oversee the transition of an operating model change that develops digital capability and capacity, evolves the service from a fairly traditional delivery model to one that addresses the ongoing shift to cloud services, and embeds a customer centric approach and more »

Service Desk Technician Hertfordshire Hybrid - £30k Overview: Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to … the development of both private and public sectors. As the Service Desk Technician you will provide first-line support, troubleshoot issues, and escalate unresolved cases to higher-level technicians when necessary. The ideal candidate will be a problem solver with strong communication skills and a commitment to providing excellent … and peripherals Identify the root causes of issues, implement fixes, and provide clear instructions to users Log and track all support interactions in the service desk ticketing system, ensuring issues are resolved efficiently and effectively Install and configure authorised software and applications as required by users Maintain and update more »

Service Desk Technician - Hertfordshire - Hybrid - £30k Overview: Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to … the development of both private and public sectors. As the Service Desk Technician you will provide first-line support, troubleshoot issues, and escalate unresolved cases to higher-level technicians when necessary. The ideal candidate will be a problem solver with strong communication skills and a commitment to providing excellent … and peripherals Identify the root causes of issues, implement fixes, and provide clear instructions to users Log and track all support interactions in the service desk ticketing system, ensuring issues are resolved efficiently and effectively Install and configure authorised software and applications as required by users Maintain and update more »

Service Desk Analyst Location: Hybrid/Cambridge (3 days in the office) Salary: Circa £25k Reporting to: Service Delivery Manager Overview Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department … you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects. Responsibilities Provide first-line technical support to the firm's users, including occasional site visits. Ensure day-to-day IT operation … Produce high standard documentation, such as user guides and technical procedures. Contribute to maintaining inventories, hardware, and software provisioning. Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary. Work with the team to maintain excellent cyber security standards. Maintain stock levels in conjunction more »

Service Desk Analyst Location: Hybrid/Cambridge (3 days in the office) Salary: Circa £25k Reporting to: Service Delivery Manager Overview Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department … you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects. Responsibilities Provide first-line technical support to the firm's users, including occasional site visits. Ensure day-to-day IT operation … Produce high standard documentation, such as user guides and technical procedures. Contribute to maintaining inventories, hardware, and software provisioning. Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary. Work with the team to maintain excellent cyber security standards. Maintain stock levels in conjunction more »

holiday (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts … scheme, cashback cards, a saving scheme and much more! What youll do on a typical day: Demonstrate customer focused objectives to improve cost and service delivery with a focus on continuous improvement and the Six Sigma process Create and drive business cases to reduce cost and improve customer more »

Greenwood Fisher Jones Greenwood Solicitors is an award-winning and innovative law firm, passionate about providing our clients with the highest level of customer service and the best legal advice available. A great part of this success has been due to our staff and our working environment. The Role … We are seeking an experienced IT Services Team Lead to oversee the day-to-day IT service delivery and support for Fisher Jones Greenwood LLP. The ideal candidate will align with current and future business requirements and objectives while managing 1st and 2nd line support engineers. Key Responsibilities more »

We are looking for people with experience in the telecommunications industry to join our expanding FTTP Service Delivery contract in the London, South East and East Anglia areas. What will you be doing? To our customers youll be the face of MGroup Telecoms enabling FTTP broadband for end … they are fully satisfied with a full customer handover What skills are we looking for? You must have: Very good communication and or customer service skills A valid clean UK driving licence (no more than 6 points, with no disqualifications required for fleet van insurance) Experience working in the more »

We are looking for people with experience in the telecommunications industry to join our expanding FTTP Service Delivery contract in the London, South East and East Anglia areas. What will you be doing? To our customers youll be the face of MGroup Telecoms enabling FTTP broadband for end … they are fully satisfied with a full customer handover What skills are we looking for? You must have: Very good communication and or customer service skills A valid clean UK driving licence (no more than 6 points, with no disqualifications required for fleet van insurance) Experience working in the more »

change to the UK market operating model since deregulation in 1998, and a great opportunity to take on an exciting role within our UK service organization. Job description: Itron requires a Program Manager to lead the successful launch and enduring service delivery of the Itron Advanced Data … Service (ADS) and work with other market participants, central bodies, and regulators in the overall program for market testing and accreditation. In this role, you have the authority to run projects on a day-to-day basis and are responsible for leading teams to deliver successful customer projects that … resolve issues, conflicts, dependencies and critical path deliverables and provide effective executive level communication Participates in required MHHS meetings and forums to ensure successful delivery of Itron ADS services Liaise with industry central bodies, the regulators and the representatives to represent Itrons requirements and interests Work closely with customers more »

Liberty has an exciting opportunity for a Contracts Service Delivery Manager to join our team and oversee the running of the Havebury contract.You will be working on a full time, permanent basis, working 40 hours per week.In return, you will receive a salary of circa £45k to £50k … quality of the people we work with.Were proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Contracts Service Delivery Manager role will include: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair … and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist with the installation contracts in the more »

We are looking for people with experience in the telecommunications industry to join our expanding FTTP Service Delivery contract in the London, South East and East Anglia areas. What will you be doing? To our customers youll be the face of MGroup Telecoms enabling FTTP broadband for end … they are fully satisfied with a full customer handover What skills are we looking for? You must have: Very good communication and or customer service skills A valid clean UK driving licence (no more than 6 points, with no disqualifications required for fleet van insurance) Experience working in the more »

and Microsoft's Cloud solutions (Azure/Office365). In addition to the development of an Infrastructure plan that will support CAE's Managed Service growth and future needs, you will also take the lead role in the deployment and support of core back up and monitoring toolsets within … on technologies, solutions, and architectures to optimize information technology functions Taking the technical lead role for both Major Incident and Problem Management Continuously improve service delivery and customer satisfaction by supporting IT management frameworks Following best practice for Ticket Management as outlined in CAE's Standard Operating Procedure … SOP) Creating and updating documented processes and knowledgebase articles Working closely with the Service Delivery and Transition Management teams as a Technical Lead for Managed Service Customers Direct, develop, and coach the infrastructure team to achieve departmental goals Ability to communicate at all levels within the business more »

We are looking for people with experience in the telecommunications industry to join our expanding FTTP Service Delivery contract in the London, South East and East Anglia areas. What will you be doing? To our customers youll be the face of MGroup Telecoms enabling FTTP broadband for end … they are fully satisfied with a full customer handover What skills are we looking for? You must have: Very good communication and or customer service skills A valid clean UK driving licence (no more than 6 points, with no disqualifications required for fleet van insurance) Experience working in the more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on … the redevelopment programme Strategic Planning: Support the digital architect to develop and document a comprehensive digital strategy for the redevelopment programme aligned with clinical service goals, organisational objectives and national guidelines and directives. Future State Definition (target capabilities): Assist the Digital Architect in creating and maintaining a roadmap of … within the roadmap. Horizon Scanning: Help the Digital Architect with the evaluation of emerging technologies, tools, and platforms to identify opportunities for enhancing clinical service delivery and patient outcomes. Collaboration: Collaborate with cross-functional teams, including clinical staff, IT professionals, and external vendors, to gather requirements and ensure more »

field. The opportunity: As an account executive in feed services, you will play a key role in resolving client queries, managing requests through Jira Service Desk, provide exceptional support to our clients. You will work closely with our experienced team, learning the intricacies of data feeds, shopping feed optimisations … as Feedonomics and gain an understanding of various aspects of client management. What you’ll be doing: Resolve client queries and issues raised via Service Desk and/or email, ensuring timely and effective communication. Proactively pick up tasks and manage them to completion, maintaining a high level of … and over time take over building, optimising and manipulating data feeds within Feedonomics. Collaborate and support senior team members in dealing with reporting, invoicing, service delivery. Continuously work towards enhancing and growing your skills, actively asking for support when needed. What we want from you: A keen interest in more »

and SME sectors, dedicated to delivering innovative and reliable technology support to our client base. We pride ourselves on our commitment to exceptional customer service and continuous improvement, ensuring our clients achieve their business objectives through effective IT strategies and solutions. Role Overview: The Head of Managed Services will … be responsible for leading and managing the Managed Services division of the company. This role involves overseeing service delivery, client relationship management, service level agreements (SLAs), and driving operational excellence to ensure client satisfaction and business growth. The ideal candidate will have a deep understanding of ICT … services, strong leadership skills, and a track record of successful service delivery management. Key Deliverables: Develop and implement the strategic direction for the Managed Services division in alignment with the company’s goals. Identify growth opportunities within existing accounts and potential new markets for managed services. Drive innovation more »

IT Service Desk Team Lead Luton - on-site Monday - Friday 9:00 - 17:30 Salary: £40,000 - £45,000 per annum We have an exciting opportunity for an IT Service Desk Team Lead who will report to the IT Operations Manager and have responsibility for our clients IT … Service Desk. The IT Service Desk provides first and second line support to internal customers and partners. The IT Service Desk Lead will oversee IT service delivery from all IT teams to ensure service levels and high standards of customer service are met. … improved. In addition, this person will provide mentoring and supervision for the first- and second-line technicians. Key Responsibilities: Overall responsibility for the IT Service Desk and Service Desk technicians. Ensure that all incidents reported to the IT Service Desk are resolved in the shortest possible time more »

Are you ready to lead the digital transformation in the construction industry? Join our clients dynamic team as an ICT Service Delivery Manager (Coordinator) . You'll manage IT operations, streamline processes, and ensure smooth collaboration across teams. This is a permanent role based in Watford. Bring your … expertise in IT service management and passion for problem-solving to a company building the ... APCT1_UKTJ more »

robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and … accurate completion of project deliverables. You will be pivotal in maintaining efficient workflow processes, liaising with internal teams and external stakeholders, and supporting project delivery functions. This position offers the opportunity to develop your skills, grow within the company, and contribute to a collaborative team environment. This role is … analysing project delays or major changes, and effectively communicating impacts to stakeholders. Liaise with both internal teams and external stakeholders to facilitate efficient project delivery, maintaining clear communication channels and supporting stakeholder management. Take responsibility for documenting and defining project processes and workflows, ensuring that all systems and databases more »

checks in relation to onshore and offshore activities Manages quality assurance and control in relation to supplier and subcontractor evaluation, management and product/service delivery across a diverse, multi-tiered supply chain. Collaboration with Package and Engineering technical authorities e.g., Design, Transport & Installation, Construction, Fabrication (including NDT … Coatings) processes to ensure alignment with Quality requirements and deliverables. Proactive engagement with Lessons Learned capture and implementation throughout the project lifecycle. Management and delivery of the project audit programme within the assigned project work package(s) Participate and contribute to all relevant site and project quality meetings Deputises … Duluth), Georgia. Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B. Delivers strategic technology and business transformation solutions globally. Operates through global delivery centers across North America, Asia, and Europe. Provides services for data center migration and workload development for cloud service providers. Awardee of prestigious more »

Are you ready to lead the digital transformation in the construction industry? Join our clients dynamic team as an ICT Service Delivery Manager (Coordinator) . You'll manage IT operations, streamline processes, and ensure smooth collaboration across teams. This is a permanent role based in Watford. Bring your … expertise in IT service management and passion for problem-solving to a company building the future! Essentials: Manage the 3rd Line Support Analyst Deal with any escalations from 3rd line support Reporting on stats and feeding back to Charlotte Change Management and process Risk Management Relationship with outsourcing team more »