IT Service Desk Analyst
Purfleet, England, United Kingdom
Carpetright
be tasked with ensuring all IT and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where … reset passwords. Meraki switch/AP support via Meraki portal. VoIP phone support, including logging a support ticket with phone provider. Store Support Office (SSO) Support Allocate tickets via CE to the relevant SSO department. Unlocking windows accounts and reset passwords. Estate Management Store opening – Build new systems and create … internal IT department through CE. Building excellent working relationships with all business colleagues is essential to the success of this role, including Stores, Warehouse, SSO and field. About Your Experience: have previous experience working in a front-line IT support environment. experience would be an advantage. OS knowledge, including Windows more »
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