Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »
maintain our platform. Database Expertise: Utilize your knowledge of database engines to run them at scale, optimize performance, and ensure efficient maintenance. SLO/SLA Concepts: Implement and manage ServiceLevel Objectives and Agreements to guarantee our platform's reliability and performance. Infrastructure Management: Use Terraform to manage infrastructure and more »
an open, flexible approach to the work. What you'll do Provide first- and second-line support of user incidents and requests within agreed SLA's. Day to day support of our Office 365 environment including Exchange online, SharePoint, and Teams. Provide VPN Client support. Onsite and remote support (on more »
