2ndLine Infrastructure Engineer - M365 AND Microsoft Technologies My client are an energy company on a path to reduce the carbon footprint of large scale energy users. ROLE As a key member of the technical team, you will provide operational support to end users at … email, phone, or face-to-face. Monitor and update the ticketing system to highlight overdue or unresolved tickets. Identify issues and guide first-line support or end users through the necessary steps for resolution. Collaborate with the IT manager and wider technology team to address recurring issues and … implement infrastructure as code. IDEAL CANDIDATE This role will suit a candidate with at least 3 years of technical experience, in a Systems Engineer or similar field. Proven experience in driving best practices within your local team. Good understanding of application and infrastructure monitoring. Good technical background with more »
West Midlands, England, United Kingdom Hybrid / WFH Options
Mentmore
1st/2ndLine Application Support Engineer - SQL £45k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st …/2ndline Application queries. This role will offer scope to be fully trained in MES (manufacturing execution systems ) and develop your experience and knowledge in thriving company, with an excellent progression structure. You will need to show knowledge and hands on experience of SQL and have more »
The Company Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2ndLine Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls more »
London, England, United Kingdom Hybrid / WFH Options
Sereno IT Support
TITLE: Service Desk Engineer (2ndLine) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) 1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the … clients with technical queries over the phone, our ticketing system and online chat. • You will also act as the escalation point for 1st line engineers. • Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent … following experience: • Minimum 3 years’ experience as a service desk engineer in an MSP (Managed Service Provider). • Have proven experience resolving 2ndline escalation requests. • Ability to diagnose and resolve hardware or software issues. • Excellent written and verbal communication skills • Prioritising and managing many more »
hemel hempstead, east anglia, United Kingdom Hybrid / WFH Options
Optoma
logs of usage/faults as required. Test and install new software, hardware, and peripherals within the level of competence. Provide a second-line support role. Provide maintenance of networks, hardware, and software as appropriate to training provided and competence gained. Monitor repair logs and action work as more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Optoma
logs of usage/faults as required. Test and install new software, hardware, and peripherals within the level of competence. Provide a second-line support role. Provide maintenance of networks, hardware, and software as appropriate to training provided and competence gained. Monitor repair logs and action work as more »
Huntingdon, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
2ndLine Support Engineer Location: Huntingdon, Cambridgeshire UK Clearance: Ability to obtain a high level of security clearance (DV) Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part more »
North London, London, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Job Title: 2ndLineEngineer Location: Islington Salary: Up to £35,000 Benefits: * 25 days Holiday + Bank holiday * Additional leave * Casual dress code * Company events * Cycle to work scheme * Work from home options * Schedule: Monday to Friday Job Description: Join our team at the more »
manchester, north west england, United Kingdom Hybrid / WFH Options
Understanding Recruitment NFP
Senior 2ndLineEngineer Salary: £43,000 + £10k pension contirbution Location: Manchester(Hybrid) Large Pension Contribution, Annual Leave, Government Benefits, Internal Progression and Exciting projects to work on I'm currently working with an NHS trust based in the Manchester area who are looking … for someone with strong knowledge of the windows & Microsoft environment, Networking, Powershell, some SQL knowledge & Linux to join as a senior 2ndLine Engineer. The successful applicant will join a well-established IT team to support with projects and development of the trusts Infrastructure capabilities. As the … Senior 2ndLineEngineer you will be heavily involved in infrastructure projects across the trust, reviewing current infrastructure whilst being able to advise and recommend best ways forward. The Engineer will benefit from a very strong work-life balance that includes flexible, hybrid more »
2ndLine Support Engineer - hybrid working (3 days in office or onsite) London Up to £35,000 DOE Fitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance. … an experienced helpdesk engineer to join our expanding service desk team. The ideal candidate would be someone that is already in a 2ndline role, or an experienced 1st lineengineer looking for that next step in their career. This role … delivered through additional Fitzrovia services and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2ndline) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive more »
london, south east england, United Kingdom Hybrid / WFH Options
Fitzrovia IT Limited
2ndLine Support Engineer - hybrid working (3 days in office or onsite) London Up to £35,000 DOE Fitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance. … an experienced helpdesk engineer to join our expanding service desk team. The ideal candidate would be someone that is already in a 2ndline role, or an experienced 1st lineengineer looking for that next step in their career. This role … delivered through additional Fitzrovia services and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2ndline) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive more »
maidenhead, south east england, United Kingdom Hybrid / WFH Options
Searchability (UK)
SecondLine Support Engineer (Tier … Salary is dependent on experience (£28,000 - £34,000) Office based work - across 3 site locations (North/East London) Strong experience across 2ndLine Service Desk Support Full right to work in UK - Must hold a UK Driving License If you are a 2ndLine … be joining a UK leading MSP, looking to add value to their ever growing and fast paced Service Desk team, as a Tier 2 (2ndLine) Support Engineer. This is a progressive opportunity, with plenty on-site and external training, to help you develop through your work more »
london, south east england, United Kingdom Hybrid / WFH Options
Sereno IT Support
TITLE: Service Desk Engineer (2ndLine) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) 1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the … clients with technical queries over the phone, our ticketing system and online chat. • You will also act as the escalation point for 1st line engineers. • Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent … following experience: • Minimum 3 years’ experience as a service desk engineer in an MSP (Managed Service Provider). • Have proven experience resolving 2ndline escalation requests. • Ability to diagnose and resolve hardware or software issues. • Excellent written and verbal communication skills • Prioritising and managing many more »
london, south east england, United Kingdom Hybrid / WFH Options
Salt
2ndLine Infrastructure Engineer - M365 AND Microsoft Technologies My client are an energy company on a path to reduce the carbon footprint of large scale energy users. ROLE As a key member of the technical team, you will provide operational support to end users at … email, phone, or face-to-face. Monitor and update the ticketing system to highlight overdue or unresolved tickets. Identify issues and guide first-line support or end users through the necessary steps for resolution. Collaborate with the IT manager and wider technology team to address recurring issues and … implement infrastructure as code. IDEAL CANDIDATE This role will suit a candidate with at least 3 years of technical experience, in a Systems Engineer or similar field. Proven experience in driving best practices within your local team. Good understanding of application and infrastructure monitoring. Good technical background with more »
birmingham, midlands, United Kingdom Hybrid / WFH Options
Mentmore
1st/2ndLine Application Support Engineer - SQL £45k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st …/2ndline Application queries. This role will offer scope to be fully trained in MES (manufacturing execution systems ) and develop your experience and knowledge in thriving company, with an excellent progression structure. You will need to show knowledge and hands on experience of SQL and have more »
warrington, cheshire, north west england, United Kingdom Hybrid / WFH Options
RedRock Consulting
2ndLine IT Support Engineer/Desktop Support Analyst x 2 - Warrington/Hybrid - Immediate Start! Salary: £28,000 - £34,000 + Hybrid + Good Benefits Package A leading organisation with offices throughout the globe requires 2ndLine IT Support Engineers/ more »
bristol, south west england, United Kingdom Hybrid / WFH Options
Moon Executive Search
Opportunity for an experienced 2ndLine Helpdesk Engineer for a leading Bristol based IT Managed Service Provider. Bristol IT MSP Southwest Client base upto £30k 23 Days holidays + Bank Mon - Fri 0900 - 1730, plus a late shift every 3 weeks of 1330pm - 10pm- which … can be worked remotely. Looking at appoint ASAP Providing 2ndline IT Support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. As a Helpdesk Engineer you must have strong customer service and more »
Job Title: 2ndLine Support Engineer Industry: Public Sector Salary: £35,000 - £38,000 Location: Hybrid/London The Role: Resolve desktop, laptop and mobile associated incidents, provider requests and issues in a well timed and efficient way in step with Business requirements Create and … applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2ndLine Support Experience supporting Mac and Windows operating systems on desktops and laptops, peripheral commissioning and setup Active Directory and Microsoft more »
london, south east england, United Kingdom Hybrid / WFH Options
Primis
Job Title: 2ndLine Support Engineer Industry: Public Sector Salary: £35,000 - £38,000 Location: Hybrid/London The Role: Resolve desktop, laptop and mobile associated incidents, provider requests and issues in a well timed and efficient way in step with Business requirements Create and … applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2ndLine Support Experience supporting Mac and Windows operating systems on desktops and laptops, peripheral commissioning and setup Active Directory and Microsoft more »
london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
The Company Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2ndLine Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls more »
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
In Technology Group
2ndLineEngineer Location: Fully remote Salary: £(phone number removed) (DOE) + excellent benefits + fully remote My client, a leading Managed Service Provider is looking for an experienced 2ndLineEngineer to join their team on a fully remote more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Spider
2ndLine Support Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2ndLine Support Engineer to … join their team based in Needham Market, Suffolk. As one of the 2ndLine Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the Microsoft server and desktop … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2ndLine Support Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Spider
2ndLine Support Engineer – Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2ndLine Support Engineer to … join their team based in Needham Market, Suffolk. As one of the 2ndLine Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the Microsoft server and desktop … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2ndLine Support Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »
Havant, Hampshire, South East, United Kingdom Hybrid / WFH Options
Mexa Solutions
pay for your certifications and encourage you to grow your careers with opportunities in the 3rdline support & project delivery teams available. 2ndLine Support Engineer Based near Havant, Hampshire Start ASAP Working with a growing Managed Service Provider £28,000 - £33,000 Required Skills: Excellent experience of providing 2ndline … site visits Ideally experience of working for an IT Service Provider Excellent communication & stakeholder management experience This position would suit a 2ndLine Support Engineer/IT Technician/… Support Technician/Support Analyst, who has strong experience of supporting users at a 2ndline support level, ideally in a Managed Service environment This 2ndLine Support Analyst position is looking to start ASAP, will be based near Havant, Hampshire (40% home based after a short onboarding more »
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Penguin Recruitment
2ndLine Support Engineer - Guildford, Surrey. £30000-£40000 + Microsoft training + Benefits Leading MSP with offices across the South, are looking for a 2ndLine Support Engineer to work with Public and Private sector clients across the South East. … The position is hybrid based and will join an existing 2ndline team. The 2ndLine Support Engineer will require: Proven track record working at a 2ndLine Support Engineer level, with experience working for an MSP … preferred (not essential) Experience in 3rd line support beneficial Excellent communication skills and be able to demonstrate the ability to translate technical issues to non-technical staff. Strong desktop support skills with an eye for detail and excellence. A strong understanding of the Service Management Environment (ITIL). more »