Job Title: 2ndLine Support Engineer Salary: up to £34,000 Location: Durham Northern Recruitment Group is delighted to partner with a leading North East IT Consultancy in their search for a talented 2ndLine Support Engineer. This is an exciting opportunity … new challenges, and progress in the ever-evolving world of IT, this role could be the perfect fit for you! Role Overview: As a 2ndLine IT Support Engineer, you will be responsible for providing advanced technical support to our clients customers, troubleshooting complex issues … team, escalating more challenging issues where necessary, and collaborate with senior engineers on project delivery and continuous service improvement. Key Responsibilities: Provide 2ndline technical support to clients across a variety of industries, both remotely and onsite. Diagnose and resolve issues related to Microsoft more »
SC Cleared 2ndLine Support Engineer Derby 18/11/2024 - 25/04/2025 Inside of IR35 £24.18 per hour via Umbrella My client is looking for a SC Cleared 2ndLine Support Engineer with extensive experience … troubleshooting both Hardware and Software queries. Please note, this role required live SC Clearence! Key Skills 2ndLine Support Engineer Hardware & Software Troubleshooting Laptop/Computer Builds Live SC Clearence If you are available and interested, please apply now more »
2ndLine Onsite Engineer | Up to £40,000| Fully on site | London This opportunity is perfect for someone with relevant experience as a 2ndlineengineer looking to take the next step in their career, could that be you? You … are looking for a sociable person who will interact with clients and maintain high quality relationships. About you You will have experience as a 2ndLineEngineer who’s worked in sociable client offices. You will possess strong analytical skills as well as having experience more »
Job Title: 2ndLine IT Engineer Location: Preston Central Salary: £30,000 - £35,000 DOE About the Role: We are seeking a skilled and motivated 2ndLine IT Engineer to join our clients team in the heart of Preston. You … will work closely with their 1st Line support team, escalating and resolving technical problems while delivering excellent customer service. Key Responsibilities: Provide 2ndLine support for hardware, software, and network issues. Manage escalated tickets from the 1st Line team, ensuring timely resolution. Maintain … Server, Office 365, and networking infrastructure. Assist with IT projects, deployments, and system upgrades. Document technical processes and solutions. Requirements: Proven experience in a 2ndLine IT Support role. Strong knowledge of Windows Server, Office 365 and applications Network troubleshooting (routers, switches, firewalls, VPN setups) Excellent problem more »
SecondLine Technical Support Engineer (Shift Patterns) Are you an experienced SecondLine Support Engineer looking to boost your career by working for a people-centric, dynamic and successful MSP? The Company Krome Technologies is a dynamic, people first technology consultancy delivering … Support Analyst (Level 2), Advanced Technical Support Engineer, Systems Support Engineer (SecondLine), Technical Service Engineer (2ndLine), Senior IT Support Engineer, Help Desk Engineer (Level 2), Technical Solutions Engineer, IT Service Desk … Technician (SecondLine), Network Support Engineer (2ndLine), etc. REF more »
Are you an experienced 1st/2ndLine Support Engineer ? We have an exciting opportunity for you to be a part of our dynamic and supportive team at Antar Information Technology. Join us and benefit from a competitive salary, regular social events, and cake Fridays … 1st/2ndLine Support Engineer Manchester, M33 Full time, Monday – Friday (9am – 5:30pm) Permanent position Salary up to £26,000 per annum depending on experience Full UK driving licence with your own vehicle is essential Please Note: Applicants must be authorised to work … individual with a passion for technology and excellent problem-solving skills. You will have: Minimum of 2 years of experience in a 1st/2ndline support role Good knowledge of networking protocols (TCP/IP, Ethernet, HTTPS) Understanding of Windows OS and server administration (AD, DHCP more »
Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
CNS IT Limited
2ndLine Support Engineer Location: Chester, CH1 6LT Salary: £26,000 to £34,000 depending on experience and qualifications + Annual Bonus Contract: Full Time, Permanent This is an exciting opportunity to join an established (18 years and counting) and successful IT Support and Services … kitchen facilities Onsite parking available immediately outside our offices Our engineers have received a pay rise & bonus every year for the last 18 years! 2ndLine Support Engineer - The Role: The role involves the support of a wide range of IT systems, site visits to … s and Laptops Onsite, network maintenance and installation of network equipment, routers, switches, wireless access points etc. Onsite, site assessment and auditing current equipment 2ndLine Support Engineer - Candidate Requirement: UK Driving Licence Experience dealing with multiple companies, providing IT infrastructure support Proven experience in more »
Job Title: 2ndLine Support Engineer Location: Southend-on-Sea (full-time onsite) Industry: Managed Service Provider Salary: £(phone number removed) per annum (DOE) I have partnered with a growing MSP who are looking to expand their Service Desk team. You will be responsible for more »
Southend-On-Sea, Essex, South East, United Kingdom
In Technology Group Limited
Job Title: 2ndLine Support Engineer Location: Southend-on-Sea (full-time onsite) Industry: Managed Service Provider Salary: £28,000-32,000 per annum (DOE) I have partnered with a growing MSP who are looking to expand their Service Desk team. You will be responsible more »
IT Engineer | 2ndline | Desktop | Networking IT Engineer, Hitchin, £35-40K Onsite 5 days per week (Mon-Fri) My client based in Hitchin are looking for an experienced IT support candidate to join their internal team Key duties: Manage all user queries more »
Loughborough, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Client Server
IT Support Engineer (2ndline Windows 0365) Nr. Loughborough onsite to £40k Do you have experience of supporting Windows IT infrastructure? You could be progressing your career at a small, growing MSP that provide a comprehensive range of IT services across server and network support … data centres and IT consultancy. As an IT Support Engineer you'll support day to day activity on clients' IT networks but have a focus on assisting with new server and network projects, including designing and installing new networks from scratch through to deploying additional servers. You'll … rise) Pension Paid for training and certifications Excellent career growth opportunities Apply now to find out more about this IT Support Engineer (2ndline Windows 0365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and more »
Role: 2ndLineEngineer Location: Warrington Salary: £28,000- £35,000 Working Pattern: On-Site The applicant must have a full UK driving license and access to a car. Summary A brand new role has just opened up for an ambitious individual to join a … years of experience - they want a couple years of experience with a bright and engaging personality. Key Responsibilities Manage support tickets from 1st to 2nd Resolving issues whilst maintaining clear communication. Build, monitor and maintain workstations, servers, network equipment, and cloud solutions. Occasional client visits, so great personal presentation … year (excluding Bank Holidays) In house training Exposure to new technologies Company culture that recognizes hard work, commitment and drive. If you are a 2ndLineEngineer and interested in working with a reputable MSP then this is the role for you! Interviews for this more »
Job Title: 2ndLine Support Engineer Location: Witham (full-time onsite) Industry: Managed Service Provider Salary: £(phone number removed) per annum We have partnered with a growing Managed Service Provider, looking to expand their service desk team. They are a small team of 4 engineers … covering 1st-3rd line support to external clients and are looking for someone to sit around their 2ndline support. Responsibilities: Providing 2ndline support for a range of issues via phone calls/emails/ticketing systems Some onsite support will … be required to their end clients (surrounding Essex area) Escalate issues to their Senior Support Engineer Assist with fault finding and resolving technical issues Troubleshooting of hardware/software issues Requirements: Strong understanding of Office 365 products and Windows Servers Strong understanding of Active Directory Basic networking knowledge more »
Job Title: 2ndLine Support Engineer Location: Witham (full-time onsite) Industry: Managed Service Provider Salary: £27,000-30,000 per annum We have partnered with a growing Managed Service Provider, looking to expand their service desk team. They are a small team of … engineers covering 1st-3rd line support to external clients and are looking for someone to sit around their 2ndline support. Responsibilities: Providing 2ndline support for a range of issues via phone calls/emails/ticketing systems Some onsite support … will be required to their end clients (surrounding Essex area) Escalate issues to their Senior Support Engineer Assist with fault finding and resolving technical issues Troubleshooting of hardware/software issues Requirements: Strong understanding of Office 365 products and Windows Servers Strong understanding of Active Directory Basic networking more »
Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support more »
Skelmersdale, Lancashire, North West, United Kingdom
Coaction Recruitment Limited
2ndLine Support Engineer £27,000 to £30,000 basic salary per annum plus benefits including bonus, pension, private medical, 23 days holiday and excellent training & development plans etc. We are looking for an enthusiastic 2ndLine Support Engineer to … join our leading client, a very successful and ambitious IT support and solutions provider, on a permanent basis. The 2ndLine Support Engineer will be joining a thriving business that really value their staff and provide excellent career development and training opportunities. The 2nd … Support Engineer will be based at this organisations head office, in Skelmersdale, and will focus on escalated support cases. The successful 2ndLine Support Engineer will have been in IT support for at least a couple of years, and will have a more »
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
XACT PLACEMENTS LIMITED
We have an opportunity available for an IT 2 nd LineEngineer to join our client's team based in Swindon . You will join on a full time, permanent basis and in return, you will receive a competitive salary of £31,000.00 - £37,000.00 per … Salary Sacrifice cycle to work scheme. Auto enrolment pension scheme with 1 x life assurance. About the role: As a IT 2 nd LineEngineer , reporting to the IT Operations Manager and working with an office-based team, you will be the first point of contact … and share knowledge to ensure that the team provides service excellence to the user community. Your key responsibilities as a IT 2 nd LineEngineer will include: Assess, troubleshoot and resolve all end user computing issues using known troubleshooting methodologies. Help to develop processes and methods more »
Waterlooville, Hampshire, South East, United Kingdom
Ernest Gordon Recruitment
IT Support Engineer ( 2ndLine/Microsoft Provider ) Waterlooville, Hybrid £30,000 - £35,000 + Training + Progression + Company Benefits Are you an IT Support Engineer with a background working in an MSP, now looking to join a thriving young business that … from the office and 2 days at home. The ideal IT Support Engineer will have experience working in an MSP in a 2ndLine position or have experience as a 1st Line IT Support Engineer and be looking to take a … their career in a successful business. Local to Waterlooville. KEYWORDS: IT Support Engineer, IT Technician, MSP, Microsoft Jobs, 1st Line, 2ndLine, 3rd Line. Reference No: 16166 If you are interested in this role, click 'apply now' to forward an up-to-date more »
starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2ndline support engineer you will provide the customer facing interface for support queries, while also working in conjunction with 1st … and 3rd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to 3rd line. An excellent line of communication must … capacity or hybrid working at our Newbury, but this role will require you to be onsite 2 days per week in Reading. Overall, our 2ndline support engineers are the focal point of our managed services team providing first class support to our customers ensuring they are more »
to go out and improve it. Position Summary The IT Technician is a vital member of the IT team, delivering first- and second-line support for the Trust's IT systems. This hands-on role involves troubleshooting technical issues, maintaining service performance, and providing user support. Ideal candidates … private healthcare, free on-site meals, and fitness facilities, alongside a culture of equity, diversity, and inclusion. Key Responsibilities Deliver first- and second-line support, resolving IT issues swiftly and efficiently. Provide on-site and remote user support for IT systems, devices, and applications. Identify and implement long … ideally ICT/Computer Science). Level 3 IT apprenticeship (e.g., Service Management or Infrastructure Technician). Proven experience in first- and second-line technical support. Familiarity with Windows, macOS, and various IT systems/applications. Strong troubleshooting skills for hardware, software, and network issues. Proficiency in Active more »
Employment Type: Permanent
Salary: £28000 - £38000/annum Great benefits & training
We are recruiting for an IT 2ndLineEngineer , working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests. Duties: Assess, troubleshoot and resolve all end user computing issues . Help to more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Job Title: 2ndLine IT Engineer Location: Birmingham Salary: £35,000 per annum Are you a skilled IT Engineer looking to take your career to the next level? We're searching for an experienced 2nd/3rd LineEngineer to join a dynamic team and play a crucial role in delivering top-tier technical support. Key Responsibilities: Provide 2ndline support for complex technical issues Troubleshoot and resolve a range of IT problems, including servers, networks, and desktop environments Collaborate with clients and team more »
Role: 2ndLine Network Engineer Location: London Salary: Up to £40,000 Exciting Opportunity for a 2ndLine Network Engineer in London Are you a skilled Network Engineer with a passion for troubleshooting and resolving technical challenges? Do … have the experience to take your career to the next level? We have an outstanding opportunity just for you! What You'll Do: Provide 2ndline support for network issues, ensuring smooth and efficient resolution. Troubleshoot complex problems and escalate to 3rd line support when … network infrastructure. Engage with clients and internal teams to ensure the highest levels of service. What We're Looking For: Proven experience in a 2ndline network support role. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs). Familiarity with Cisco, Juniper, or other more »
SecondLine Support | Bristol | Permanent | £32,000 Peaple Talent has partnered with an MSP organisation who are looking for a 2ndLine Support Analyst. This is an exciting role to joining a collaborative company where you will be responsible for providing technical support, troubleshooting, and … agreed customer SLA’s and associated targets. • Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained. • Provide 2ndLine diagnosis and resolution of incidents and requests. The Candidate: The ideal candidate for this 2ndLine Support role … per annum Pluralsight training - excellent opportunities for reskilling Dedicated development opportunities Interested? If you think you're right for this first-line support role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. more »
Ipswich, England, United Kingdom Hybrid / WFH Options
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
days a week working on deskside and remote worker tickets. You must have experience supporting Microsoft technologies. Key Skills: Proven MSP Experience at 2ndLine O365/Teams/Sharepoint/Onedrive/Windows Strong communication skills. Ability to speak with anyone within the business. Responsibilities Provide … second-level support to clients. You will support the 1st and 2ndline teams to resolve issues that come into the Service Desk (deskside/remote) Ensure that incidents are resolved promptly to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd. more »