rd LineSupportEngineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3 rd LineSupport Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support … out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rdline IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office more »
3rdLineSupportEngineer - Cheshire - £40K My Client, an MSP based in Cheshire are looking for a 3rdLineSupportEngineer to join their technical team. Main duties Assisting and backing up the team. Skillfully identifying … visits. Ensuring top-notch customer service by promptly addressing client issues, maintaining communication, and updating clients on progress. Offering first and second-tier support for hardware, software, audio-visual, and telephone equipment. Being flexible to undertake additional tasks as needed Pursuing and obtaining Microsoft Certifications for IT Professionals more »
a pivotal role in shaping the future of our business. In this role, you'll provide senior-level IT infrastructure and systems engineering support, specializing in design and implementation for clients of our Managed Services Provider and Consultancy. You'll serve as the final escalation point for IT … issues, leveraging your exceptional technical prowess. The position involves Service Desk support for escalated issues across all levels, occasional after-hours work, on-call support, and site visits. Strong communication skills are essential, as you'll interact directly with non-technical staff. Responsibilities: Offer third-line technical support for hardware and software issues. Serve as a technical mentor for team members, fostering their growth and skills enhancement. Provide technical support and engineering for networking infrastructure, contributing to WAN, LAN, and Cloud design, implementation, and security. Take ownership of assigned incidents more »
