1 to 25 of 255 Customer Experience Jobs in England with Remote Work Options

can deliver value. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … are offering opportunities to join the Specialist team either in Networking and Security or Datacentre. Both of which don't require previous knowledge or experience in the sector. We are looking for someone that has a thirst to learn and will enjoy focusing on a specific aspect of technology. … the right technology that solves their business challenges Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a more »

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and maintain … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »

driving continuous improvement initiatives, supporting the delivery of improvements, coaching and developing the team, and embedding the continuous improvement and innovation culture across the customer division. You will Establish continuous improvement practice providing tools, frameworks and mentoring to the continuous improvement squads and practitioners. Coach the team to identify … areas for improvement and develop strategies to enhance operational efficiency and customer experience delivering results at pace. Work closely with cross-functional teams to identify process gaps, bottlenecks, and areas of improvement. Utilise Lean Six Sigma methodologies to analyse processes and implement improvements. Coach and mentor team members more »

action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in … a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custo... more »

Data Scientist A leading Tech & Data company are looking for a Data Scientist with strong AI/ML experience to develop new applications of data science and AI across the business. You will enhance customer propositions using a variety of machine learning methods. This is a permanent role … working model) Responsibilities: Work with key stakeholders to convert business problems into a data science framework/solution (eg with Marketing, Product, UX/CX) Manage the scoping and delivery of data science projects Partner with ML Engineers to ensure that all models are put into production and deliver clear … impact to the business Communicate technical outputs and results to non-technical audiences Experience required: A passion and motivation for using Data Science to solve real world customer problems Demonstratable experience in end-to-end AI/machine learning model development Proficiency in Python & SQL Outcome focused more »

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and maintain … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »

and issuing endorsements.We place a premium on meeting our customers' high expectations of our products, maintaining our excellent service level track record and helping customer get the best experience, both through direct assistance and pointing them in the direction of the growing self-service capabilities of the Platform.The … protected and shared accordinglyIdentify, manage and mitigate the risks that exist in the department/team (operationalQualificationsExperience Required2+ years in a commercial insurance market customer-facing software support role, including acting as a manager/team leaderExperience working with demanding high-profile clientsExperience of line management and personnel managementDemonstrated … productsAbility to prioritise and resolve issues to high standards and within Service Level Agreement timelinesAbility to motivate and listen to team membersExperience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC, B2B configuration and SSOProgramming in scripting languages and tools including Python more »

makes aircraft charter more transparent, easier, and greener than ever before. Our mission is to provide a better way to fly by focusing on customer service and putting our customers in control. Innovation is at the heart of everything we do. A key point of difference with Victor lies … with the attention to detail afforded by the specialisations within the aircraft charter broking experience, Sales, Sourcing and Flight Management. Sales secure the customer, signed contract & payment, Sourcing identify suitable aircraft and manage the operator relations, with Flight Management taking over the confirmed booking through to post flight … feedback. All of this provides a more efficient experience for the customer, which we know they love. Background Victor’s Executive Jet Charter Department was established in 2011 and has enjoyed impressive growth since its inception. At Victor, our goal is to become the number one on-demand more »

and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.We are passionate and love working with local communities … the clue is in our name. We want to bridge the digital divide in society and make … require an additional role of Incident Manager to work as a fundamental team member within our Field Services team. The candidate would ideally have experience in elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the more »

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and maintain … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust … Senior Management. Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback. Key stakeholder in the development and delivery of customer service, and cross-functional projects. On-programme QA visits, DBS spot checks, incident more »

is qualified and meets pre-defined criteria. Working towards KPI’s and targets based on call volume, appointment quantity and quality. Actively record all customer information and activity on the CRM system (Salesforce) Building rapport with customers through friendly and engaging communication. SKILLS & EXPERIENCE Experience in a … sales or outbound calling position . Experience using Microsoft Outlook, Salesforce and CRM systems. A forward-thinking and proactive attitude with a drive to succeed. An enthusiastic and self-motivated mindset. Organised with strong attention to detail and an ability to follow process. The ability to take ownership and … base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth. This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with more »

Shopify and other marketplaces to maximize key performance indicators (KPIs) such as revenue-per-session, conversion rate (CVR), average order value (AOV), and more. Customer Journey Enhancement: Collaborate with internal and external resources to optimize existing customer journeys, identify new acquisition funnels, and enhance customer experiences. Innovative … Marketing: Create data-driven customer acquisition funnels to improve acquisition efficiency, AOV, and customer lifetime value (LTV). Website Enhancements: Support commercial objectives through website optimizations, including increasing items per order, AOV, and expanding new categories. Analytical Insights: Utilize cutting-edge analytical tools to monitor site performance, analyze … customer behavior, and identify opportunities for improvement against targets. Product Launches and Campaign Management: Lead end-to-end processes for new product launches, marketing activations, and promotional campaigns to achieve sales targets. Collaborative Approach: Work closely with cross-functional teams to drive new marketing initiatives and channel activations for more »

the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as … we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open, and honest working environment for all. This … role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience, increased customer lifetime value and maximises upsell and cross more »

Here at EMIS we have an opportunity for a customer facing delivery focused Project Manager to join us on a permanent basis. We are a tech for good business, and everyone who works here genuinely makes an impact every day on the healthcare industry, what could be more rewarding … position, our Project Delivery team meet in our Leeds office on a quarterly basis. So, if you are someone with a passion for excellent customer experience and have exposure or experience with project management, then apply today! What you’ll do We are a busy team, managing … is no different here. You will work closely with the business to ensure that delivery of project work-streams are aligned to meet our customer requirements. Other key responsibilities and accountabilities will include; Work directly with the Customer’s project team to ensure agreed plans are in place more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

of services and supports the practices and suppliers (where applicable) and internal Bell support functions in the onboarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service. This role is hybrid flexible in South England, with UK wide travel. The Role … Obtain sign off from Service Delivery Managers, practice leads and support teams prior to service commencement Obtain Go/No Go approval from the customer and Bell practices Continuous Service Improvement: Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the … relevant internal teams for resolution and are recorded in the ITSM tools Support the continuous improvement of Bell’s internal processes and service delivery Experience, Skills & Qualifications Minimum of 5 years’ service transition experience, managing service transitions, plans, and multiple onboarding technical teams Experience within a service more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … information. Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate. Support Customer Reviews ensuring all required documents are obtained from the customer in a timely manner to ensure that reviews take place within the desired … are adhered to. Check all outstanding debt is fully settled prior to the release of any security. Ensure appropriate release of security and robust customer engagement. In cases of partial release ensure approval by underwriting for remaining loan and remaining security. Manage your workload and working day to ensure more »

based with international travel) Answering to a continuous and growing need for digital data, Aginode, formerly Nexans Telecom & Data, has over 30 years of experience in designing, manufacturing and selling connectivity solutions for digital networks in FTTx, Mobile, LAN & Data Centre markets, providing smart connections for our customers. Our … more connected, productive, and enjoyable; today and in future. Our moto : #smartconnection Aginode is recruiting a passionate Telecom Application Engineer to join our international customer experience team and contribute to our mission of connecting communities and empowering businesses with a focus on the UK. How you’ll help … role requires significant interaction with R&D, Product Management, Sales and Marketing. Main responsibilities product & solution presentations and trainings to spec-in Aginode solutions. customer specifications to recommend products or alternatives. with R&D and Product Management to develop and customize products. to white paper writing to guide market more »

Good understanding of ERP systems/applications (SAP, IFS, Epicor all considered) Good understanding of the terminology relating to ERP (Order to cash, procurement, customer experience, incident response) Responsible for coordinating the development and maintenance of the ERP application Provide oversight to end-user support Comfortable with reporting more »

This role requires candidates to be on site 3 days a week, in Bracknell and the responsibilities of the role are as follows... Develop customer relationships & understand their market, strategy and challenges. Ensure business requirements & expectations are understood by relevant operational and support teams within the company. Act as … an escalation point to ensure customer issues are handled professionally, efficiently and with effective manner. Track and manage customer experiences throughout the lifecycle and in line with agreed timings. Ideally the successful candidate will have: Experience in a similar customer facing role Experience with the … SDLC, cloud platforms and/or been involved with the development of hardware & software. Excellent customer service and communication skills. Bachelors degree Please apply if you would like to hear more about this role! Job Title: Service Manager Location: Bracknell (Hybrid - 3 days on site) Salary: £60k-80k Employment more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … your unique design expertise. Collaborating closely with the Design team and the wider business, you’ll play a key role in enhancing the overall customer experience, making it one that users are excited to engage with. About You They value creativity, tenacity, and being an all-around good … human, alongside your skills and experience. They want to see what you excel at to determine if there’s a mutual fit. Essential: Proven experience in UX/UI design with a strong portfolio showcasing your work. Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD more »

Surveying Division Permanent, full-time Home-based but travelling over the Manchester region involved Up to £60,000 At least 3 years of subsidence experience are essential Job purpose To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. To proactively manage own … etc Act. Administration of building contracts and related contract law. Project management of building works onsite, valuing and authorising contractual payments and agreeing variations. Experience of cost control and financial awareness. Computer Literate – particularly MS Office Package Person specification/key skills: Educated to degree level in an appropriate … discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar. Enthusiastic Excellent communication skills and articulation Understanding and recognition of Customer Service and Quality Flexibility and adaptability The ability to work in a fast paced and changing environment Numeracy skills Reports and accountable to: Head of Subsidence and Surveying more »

for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning. We're transforming our future by using the latest technology and building a … team of IT experts who can help fast forward our mission to create the best omnichannel customer experience. With access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The opportunity: Power BI Developer based in Purfleet, Essex … and analysis, ensuring that all development is in line with wider strategic objectives. Assign and manage report access and permissions. About You and Your Experience: Proficient in Power BI Development, including the development of Reports, Dashboards and Apps. Ability to develop complex measures in DAX. Proficient in O365 suite more »

Team and using data to enhance product merchandising, search engine optimisation and on-site content. Continuous testing of the websites to ensure a frictionless customer experience. Regular auditing and maintenance of the stores to ensure high performance and conversion. Analysing data from Google Analytics and 1st party sources to … on-site content affects Search Engine Optimisation. The ability to use data to drive decision-making, including Google Sheets and Microsoft Excel skills and experience with analytics platforms. A high level of experience with GA4, including some experience with implementations and the Data Layer. A high level … of experience with reporting and Business Intelligence tools such as Looker Studio. more »