176 to 200 of 313 Incident Management Jobs in England

Cyber Security Lead must have excellent leadership and analytical skills as well as a thorough knowledge of the company's products, services, and Service Management processes. The Cyber Security Lead will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to maintain a secure … infrastructure for the data of the company and its customers.Specific DutiesResponsible for the day-to-day management of the Cyber Security Team, g. defining and managing rotas to ensure the right level of resource, proactive quality review of team activities and adherence to defined processes and proceduresConfidently deputise for … performance meeting with the teamActively manage complaints and escalations and proactively act to identify and action issues before they become complaints/escalationsDevelopment, management and maintenance of the security of the Firm's IT services, including liaising with third parties to ensure patching, resolving vulnerabilities and hardening systems as more »

6900Job DescriptionSenior Calypso Software Developer - LondonOur Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience.Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities.The Client are looking to build a team of support … technical solutions.Deliver quality code changes according to timescales provided.Manage service integration and transition from CTB.Develop and conduct regression and NFR testingFollow the change and incident management process. ITIL preferredAct as Second, Third Line RTB escalationProvide regular updates regarding development progress.Mentor and support junior members of the teamMaintain an more »

Manager, you will be responsible for overseeing the day-to-day security operations, implementing security measures, and mitigating security risks. Your expertise in cybersecurity, incident response, and team leadership will be crucial in ensuring the protection of the organisation's assets, information, and systems.Key ResponsibilitiesSecurity Operations Leadership: Lead and … manage the security operations team, providing guidance, mentorship, and performance feedback to ensure the team's effectiveness and efficiency.Incident Response Management: Develop and implement incident response procedures to promptly identify, assess, and respond to security incidents. Lead the team in conducting thorough investigations and root cause analysis of … incidents.Security Monitoring: Oversee security monitoring and threat detection processes, leveraging security information and event management (SIEM) and other security tools to proactively identify and address potential security threats.Vulnerability Management: Coordinate vulnerability assessments and penetration testing activities. Work with relevant teams to prioritize and remediate identified vulnerabilities.Security Policies and more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

a 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Troubleshoot and take ownership of tickets following Incident Management and Request fulfilment (service requests) process Log tickets, including all action taken and any resolution respond to emails and tickets/requests more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

assess the risks associated with first line of defence (1LOD) business line activities, assisting in compiling, and maintaining a complete control framework for risk management activities. Support the business lines and functions to identify risks from the First Line. Key responsibilities Undertake quality reviews, taking a risk-based approach. … sharing with key stakeholders; Maintain a full audit trail with clear records to support review conclusions, stored in accordance with the bank’s records management conventions. Ensure all Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail … is established, and trend analysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model. Knowledge and understanding of risk control arrangements. Knowledge of more »

and allow them to offer the best service possible. This is a senior role, so plenty of experience within SecOps is vital, especially within incident response and engaging with the wider business. This role will also see you have direct reports, so experience in a little leadership or mentoring … to further enhance capabilities Experience with malware analysis is essential as you will play a senior role in managing this process. Having ownership over incident management and ensuring incidents are closed out in a timely manner or escalated effectively. Risk analysis across multiple teams and technologies is also … great internal security role, working with a reputable organisation and a talented team. If you have the right experience and are comfortable with your incident response skills then please do go ahead and apply now. more »

Event Manager Permanent Wiltshire iO Associates are working in partnership with an IT services provider who are involved with the design, development, implementation and management of information and systems across multiple industry sectors. We are currently seeking an IT Infrastructure Alert & Event Manager to join them at their site … permanent basis, where you will be responsible for assisting their customers directly in the support of their operational secure network. The role will involve incident management and resolution on secure customer systems. To be successful in this role, we are looking for candidates with the following experience: Subject more »

looking for someone with: Strong expertise in routing & switching, LAN and WAN technologies and Cisco (Catalyst & Nexus), Palo Alto, Meraki, ASA, FirePower technology stack. Management of third parties, both for technology vendors and professional services including support and project delivery. Extensive experience of working within Infosec and security best … and major incidents. Experience in design, build and support of campus and data centre network architectures. An understanding of ITIL processes, including change and incident management Desirable: Experience of telephony technologies including SIP, dialer, SBC etc. TOGAF architecture framework Azure experience, including design best practice and networking principles more »

scanning overviews of relevant Compliance matters, escalating risks and issues of concern to the Legal and Compliance Director Undertake analysis and review to support management of SMFL’s Policy Framework, including governance of policies Create, review and update policies, processes, and procedures, overseeing the implementation/embedding of these … business briefings, whilst providing additional commentary/insight on areas of interest for the business and focus from the regulators Lead the risk event (incident management and regulatory breach reporting) processes. Responsible for maintaining the process and register, and lead the team in conducting investigation, analysis, and root … with regulatory obligations Identify, document and understand SMF’s regulatory compliance standards and associated regulatory compliance obligations in line with the company Compliance Risk Management Framework Candidate Requirements: SMFL are committed to ensuring its customers receive good outcomes, and therefore it’s crucial that all of our employees demonstrate more »

evaluations, and ensure design excellence.Oversee the software development lifecycle across Field platform squads to support business objectives seamlessly.Drive enhancements in deployment, monitoring, alerting, and incident management practices proactively.Coordinate stakeholder engagement, including planning and facilitating communications.Monitor and enhance engineering excellence metrics within squads, continuously seeking improvement.Mentor team engineers in … and executing technology strategies.Proficient hands-on engineer proficient in at least one programming language; we prioritize engineering skills over specific language expertise.Knowledgeable in API management and integration techniques.Proficient in data management practices.Skilled in providing data solutions, defining patterns, and creating high-level and detailed design specifications.What’s in more »

incidents and tasks as well as ensuring clear reporting to senior management. The key experience and knowledge required for this role includes: Experience of Incident management, problem solving fix on fail and associated support, with specific experience of support during major incidents. Knowledge of APIs. Literacy of architectural more »

National Security consultancy on a permanent basis! You will be working within a secure military environment with other skilled engineers. This will primarily involve incident management on the clients' live system, on FAS App incidents that have been escalated from level 1/2 resources that are often more »

/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incident management, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »

during live events (including non-technical issues) and escalate to appropriate service providers; track to resolution, ensure client is kept fully informed • Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved • The Technical Event Producer will be responsible for more »

network changes that could affect other business functions, whilst working with experienced team members. Providing professional and helpful assistance to end users. Supporting the incident management process, encompassing everything from minor incidents to critical website related issues. By applying to us you are agreeing to share your Personal more »

Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike … and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership … with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets passed on to downstream resolver groups are documented appropriately. Contribute to and facilitate more »

IO Associates is looking for an Applications 3rd Line Engineer to maintain and support a complex secure solution. This role primarily involves incident management and resolution for the clients' live systems, dealing with issues escalated from 2nd line support in remote environments. You will also be responsible for … infrastructure development and testing. Implement upgrades, patches, and new software solutions. Take ownership of problems and deliver effective solutions. Skills and Experience: SharePoint: Server management, permissions, application integration VMware Horizon VDIs vSphere Virtualization Group Policy Management Skype Server File Share and NTFS Permissions NGINX Hyper V Exchange more »

On site installation support, working with senior IT staff on new installations and break fix to onsite equipment including networking, servers and cloud platforms. * Incident Management, working with senior IT staff on critical incidents and outages. * User training. * Troubleshooting hardware and software issues and escalating or remediating as more »

key improvements for day 2 works. Documentation: Create a detailed run book for the event spaces, including SOPs, disaster recovery documentation, and RMA processes. Incident Management: Manage incidents, track resolutions, and work closely with supporting teams, ensuring client satisfaction. Client Relations: Build strong relationships with client teams and … technician background in AV events or integration, you will be screened on your recent experience and technical knowledge in conference and meeting room technology. Management Skills: Experience leading a team of technicians to deliver events or managing roles during installations. Technical Expertise: Certifications in Dante, Qsys, Crestron, Extron, etc. more »

how SAP systems/landscapes are structured Experience of working with SAP Development Technologies A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. You would also benefit from having: 2-3 years experience of working technical knowledge gained in a complex or varied environment. more »

support and manage incidents as they arise. Act as the single point of contact for all EV charging issues. Manage support tickets through the incident management process. Resolve issues remotely or escalate to 3rd Line Support when necessary. This role requires working 12-hour shifts on a rotating more »

high level API architecture. Key responsibilities: Design, validate and deliver APIs. Ensure best practices and industry standards are followed. Using REST principles. Issue and incident management. Maintain documentation for deliverables. Participate in agile meetings. Required skills: Multiple years of professional Api Design. Multiple years experience with Swagger Hub, Postman more »