1 to 25 of 143 Service Design Jobs in England

a MSP where you will be responsible for a Cloud portfolio. The position has direct ownership of the definition of the services provided; including service design, systems, tools and portals to define the client experience of consuming these services. The role will be focused on setting and reviewing … and monthly updates to the business. Socalise plans and updates with stakeholder teams, and deliver updates appropriate for executive audiences at a regular cadence" Design highly differentiated customer value propositions based on customer needs, research and feedback. Deliver and maintain product requirement definitions with prioritised features and corresponding justification. … information. Have the required experience and knowledge to train and support the sales teams in selling the products. Skills/experience required: Experience of service delivery at an enterprise of SME level desired, particularly experience of managed service providers. Proven Product Management experience and a demonstrable track record more »

Architect Category Architecture City Bristol, England - South West, United Kingdom Job Description Technical Architect Position Description Elevate your potential with CGI, a global technology service provider and premier business consultancy recognized by Forbes Magazine as a top 100 employer. Our mission is rooted in evolution, excelling in intricate challenges. … effort and cost estimates for solutions; Identify technical issues and risks and propose mitigation measures; Required qualifications to be successful in this role Technical Design (Essential); Solution Estimation and Planning (Essential); Client Engagement Skills (Essential); Knowledge of key architecture frameworks & tooling (e.g. TOGAF, NAF, MODAF, ArchiMate); Technical Governance/… Cyber, ISR and/or C2 solutions, preferably with an awareness of Land or Air ISTAR, LETacCIS or SIntE/SInfoE; Experience of Technical Design of Open Architectural Solutions; Experience of the Government Digital Service design system and toolkit; Experience in the design, implementation and acceptance more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »

Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. … You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to … Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with more »

and remote working, a bonus scheme, 28 days holiday (+BH) and more. A leading organisation in the Net Zero space is seeking an Inclusive Service Designer to help them deliver some major projects supporting low income and vulnerable consumers. By supporting innovators to deliver the future of energy in … centred on using in-depth research and data to create more equitable outcomes for consumers in the energy space, you will be using your service design skills to improve and deliver essential services to consumers. The successful candidate will collaborate closely with researchers and designers to develop service … by demonstrating how designing products and services inclusively can enhance these services for everyone. This role involves problem-solving through research insights, driving the design of impactful user experiences, and defining evidence-based research requirements. Expect to engage in sophisticated projects for private and public sector clients, contributing to more »

a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Requirements Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include … Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and … Making sure that user needs are at the core of product development Skills We Are Looking For Talking about digital products and the GDS Service Standard in a way that people understand Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the more »

within the client's cloud, desktop, and M365 environments. Process Automation: Utilize Microsoft PowerApps and PowerShell to automate internal processes and enhance operational workflows. Service Design: Collaborate with business owners and technical teams to define and implement comprehensive operational requirements and service designs. Financial Efficiency: Analyse system … support models Analytical and Communication Skills: Excellent analytical and reporting skills Highly articulate with excellent verbal and written communication skills Ability to formulate and design process flow maps (e.g., Microsoft Visio) Personal Attributes: Highly organized with the ability to prioritize workload Ability to work independently, generate new ideas, and more »

within the client's cloud, desktop, and M365 environments. Process Automation: Utilize Microsoft PowerApps and PowerShell to automate internal processes and enhance operational workflows. Service Design: Collaborate with business owners and technical teams to define and implement comprehensive operational requirements and service designs. Financial Efficiency: Analyse system … support models Analytical and Communication Skills: Excellent analytical and reporting skills Highly articulate with excellent verbal and written communication skills Ability to formulate and design process flow maps (e.g., Microsoft Visio) Personal Attributes: Highly organized with the ability to prioritize workload Ability to work independently, generate new ideas, and more »

heart of the DDaT programme of governance and assurance improvement across their technical estates. Salary between £52,000 to £65,600 plus excellent Civil Service benefits including 27% pension contribution. Salary is dependent on location and technical skills as assessed at interview. Flexible, hybrid working from London, Cardiff, Darlington … making considered decisions. In your day-to-day role as a Lead Improvement Architect you will: Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. This will include identifying and developing improvements to the plan itself based on your own … support the wider rollout of Governance principles in our Technology Estate, being able to assure standards Essential Skills and Experience: Experience creating and implementing Service Design and Improvement programmes Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies Managing a wide variety more »

UX Writer needed to join our dynamic cross-functional product creative team, collaborating with experts in CX, UX, UI, Research and Service Design. The opportunity: This is an exciting role where you’ll get to write and script the customer experience in response to customer and business needs. We … clients and use research to test copy and contribute to a positive UX writing culture. At heart you are a brilliant storyteller, editor, and design thinker who can quickly identify the audience and can create compelling content. You’ll play a vital role in helping us to define our … in-product messaging, navigational language, promos, error messages, landing pages, product features, plus editorial SEO content Partner with UX and UI early in the design process to guide content approach and craft intuitive, accessible UX copy. Collaborate with stakeholders to ensure copy meets legal, compliance, and business requirements while more »

Service Assurance Analyst £36,024 - £44,263 (can go higher for the right person) + exciting benefits package Manchester - hybrid working Our client is on the lookout for a Service Assurance Analyst to ensure that new and changed services are consistently designed and transition in line with the … IT Services Strategy, and that they meet current and future customer requirements. You will co-ordinate all Service Design and Transition activities working closely with Project Teams, Workstream Leads and the Service Assurance Management Teams to capture the production Service Design and Service Transition … requirements. You will ensure that these requirements are understood, considered and addressed within the project lifecycle through Service Design Packages and the attainment of agreed Service Transition and Operational Readiness criteria Key Duties and Responsibilities: The creation of Service Design and Transition Packages, Service more »

The Opportunity: You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and User Experience (UX) will shape … stakeholders, crafting enriching experiences that leave users positively captivated. Skills and Experience: You will have already gained experience of working in a user centred design team as a service designer or a similarly related role from within a consultancy, agency or in-house setting, enjoying a track record … in developing user journeys, service maps and blueprints. Able to consult internally with colleagues and externally with senior stakeholders in a client-facing capacity, you will focused on best practice and enjoy hosting workshops with senior client stakeholders to establish the required designs. If you're ready to take more »

The Opportunity: You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and User Experience (UX) will shape … stakeholders, crafting enriching experiences that leave users positively captivated. Skills and Experience: You will have already gained experience of working in a user centred design team as a service designer or a similarly related role from within a consultancy, agency or in-house setting, enjoying a track record … in developing user journeys, service maps and blueprints. Able to consult internally with colleagues and externally with senior stakeholders in a client-facing capacity, you will focused on best practice and enjoy hosting workshops with senior client stakeholders to establish the required designs. If you're ready to take more »

SERVICE ARCHITECT BRISTOL We’re growing rapidly and are seeking a Service Architect to embark on a software development project alongside a client in the defence industry. The role will put the latest technologies at your fingertips in a talented, collaborative team and high-energy work environment. We … plans are even bigger. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. SERVICE ARCHITECT DESCRIPTION The main purpose of the role is to be responsible for the scoping, designing, and presenting of solutions to clients and their … staff through discussion, written proposals, formal presentations, whiteboard workshops and diagrammatic storyboarding. As a Service Architect, you will work with cross-functional teams, as well as collaborate with developers and internal teams on current and future roadmaps. The successful Service Architect must keep up with emerging technologies and more »

Chip Consulting firm Expertise in the UK Space Domain with knowledge of Government/MoD Space projects Proficiency in designing and delivering operating models, service design, and digital transformation for the UK Public Sector using waterfall and agile methodologies Understanding of Defence & Security sector challenges and innovative government … environment drivers: digital, automation, robotics, advanced analytics Strong project management skills, including detailed project planning and adherence to strict timelines Expertise in Operating Model Design to create optimal business architecture for digital strategy implementation Proficiency in Service Design, focusing on user-centric solutions to deliver maximum value more »

drive engagement across products, services, and experiences. Work closely with the Patient and Public Involvement (PPI) Lead to leverage patient feedback and insights in service design and enhancement. Identify ways to create product ‘stickiness’ and encourage loyalty. Refine patient engagement strategy. Who are you? You have the ability more »

of a dynamic team of industry specialists, leveraging deep sector and technical expertise to drive significant improvements in client programmes. Responsibilities include leading the design and implementation of operating models, delivering process re-engineering, and improving operational performance. This role offers the opportunity for rapid career advancement and skill … including proposition, methodology, and point of view development, and supporting knowledge capture and sharing. Essential Qualifications : • Proven experience in designing and delivering operating models, service design, and/or digital transformation solutions within the UK Public Sector. • Previous client-facing role in a consulting firm. • Understanding of major more »

of a dynamic team of industry specialists, leveraging deep sector and technical expertise to drive significant improvements in client programmes. Responsibilities include leading the design and implementation of operating models, delivering process re-engineering, and improving operational performance. This role offers the opportunity for rapid career advancement and skill … including proposition, methodology, and point of view development, and supporting knowledge capture and sharing. Essential Qualifications : • Proven experience in designing and delivering operating models, service design, and/or digital transformation solutions within the UK Public Sector. • Previous client-facing role in a consulting firm. • Understanding of major more »

based Enterprise Data Platform. Responsibilities: Existing Data Catalogue product: Fix the quality of entries. Work with developers on improvements for the tool. Work with Service Design to capture User Needs around the search and discovery of data i.e. what do users around the Bank want from such as more »

based Enterprise Data Platform. Responsibilities: Existing Data Catalogue product: Fix the quality of entries. Work with developers on improvements for the tool. Work with Service Design to capture User Needs around the search and discovery of data i.e. what do users around the Bank want from such as more »

can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for a Service Transition Manager to help ensure new initiatives are designed to the standards defined by our IT Service practices in order to transition solutions … into live that are fit for purpose and fit for use. You will also, as part of the Service Design and Transition team contribute to the overall success and ongoing improvement of the Service Design and Transition Framework and help drive a holistic approach to delivery. … a selection of project or product initiatives ensuring they are designed to the required standards and the required NFRs have been considered. Ensuring the Service practice owners' requirements are met, or any appropriate risks are raised. Reviewing the Business Requirements document and being an approver of the included Service more »

an established UK client base. As the next stage in our expansion plan, we require the services of a Solutions Architect to help support service deployment with one of our clients. Job Description We are seeking an AWS Solutions Architect to gather and create documentation related to the operation … Web Apps and APIs Experience of writing and configuring APIs and gateways through an AWS instance. Experience of Unifi, Postman, Svelte and GitHub Desirable Service design experience Machine learning and AI experience Support in the creation of a SOR Support with any potential transition of service should more »

We have an excellent Service Design & Transition Analyst job opportunity on a 2 year FTC/Permanent basis with our client based in Manchester, which is hybrid/flexible working 2 days per week in the office. Candidates who are interested in applying for this position should be … able to demonstrate the following skills and experience:- Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services. Creation and maintenance of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material tosupport … a smooth transition into allIT, ensuring compliance with key ITIL processes. Development ofall standard Service Design & Transition Procedures, Artefacts and Templates. Identified Operational Assurance Testing for newand change services to ensure that services that are released are fit for purpose and meet Service Design and Transition more »

Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the … effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to and resolved within SLA. Working with … the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer expectations. more »

Service Assurance Analyst Manchester £36,024 – 44,263 (dep on exp) Full-time, Fixed Term (24 months) Job Description: We are currently recruiting for a Service Assurance Analyst who will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete … Service Design Package. You will ensure the design package meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. … You will have proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services and be skilled in collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment. You will have a demonstrable more »