26 to 50 of 392 Service Management Jobs in England

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and learn. … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the … to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service more »

Service Delivery Manager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and issues … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on service delivery performance to top management and the operations manager. … Facilitate effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and implementing changes more »

IT Project Manager (Hybrid/Flexible) We are currently recruiting for a Project Manager to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working. Your Company A Government … proficiency and productivity across the organisation with its main headquarters being based in Eastleigh. Your Role You will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal … stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

Service Manager Service Manager jobs role/Commissioning manager senior service engineer Manage site service & commissioning of industrial plant/heavy plant (generators, lifting equipment etc.) Service manager jobs role managing a team of 8 field engineers Flexible on location : Stafford, Stoke, Lichfield, Uttoxeter region … + car as an approx. guide still TBC but rule out if seeking over £65,000 Are you seeking Senior Field Service engineer jobs or Service manager jobs in the Stafford, Stoke, Lichfield, Uttoxeter region? Are you a Service Manager, Service Engineer, Commissioning Engineer or Commissioning … manager who is wanting to work for a highly profitable business? Company Info & Notes on the Service Manager jobs role Company is part of a £95m larger group of businesses. They are highly profitable Manage a team of field service engineers So you will either be a Senior more »

The Role:IT Service & Infrastructure Engineer As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service requests, incidents, and problems, and … overtime. Additionally, candidates must possess a full clean driver's license and have access to reliable transportation to be considered for this role. Responsibilities: Service Management: Manage service requests, incidents, and problems from start to finish, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Provide … assistance for essential bespoke internal applications. Ensure strict adherence to Service Level Agreements (SLAs) and handle breaches following escalation procedures. Act as the primary point of contact between internal end-users and external suppliers, fostering strong working relationships. Undertake small to medium-sized IT projects as directed. Assist in more »

Are you passionate about IT, Customer Service and enjoy a challenge? If the answer is yes, then we would love to meet you. Were looking for a Digital Support Analyst to join our existing team in our Grimsby office . As Digital Support Analyst you will be providing 1st … systems within the organisation in a customer effective manner. To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. What is Lincolnshire Housing partnership like to work for? Were a local housing … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users more »

We are seeking a hands-on Infrastrcure Manager to lead a small UK-based team consisting of service desk analysts and infrastructure engineers supporting a global multi-site environment. Permanent based in Sheffield paying up to £60,000 + bonus and benefits The successful candidate will be responsible for … managing the global IT support function, ensuring the delivery of high-quality technical services. The role requires a deep understanding of ITIL-based service management, experience with SLAs and KPIs along with strong networking experience and Microsoft hybrid solutions. About You Must have a strong technical skillset and … networking, coupled with hands-on experience in both on-premises and cloud computing, is crucial. Additionally, must have a history of successfully managing ITIL service teams Key Responsibilities: Collaborate on defining the IT and technical strategy in line with overarching global IT strategy. Manage an ITIL-based service more »

UKAEAs employment policy framework, the Employee Relations strategy and for providing advice and guidance on all people-related matters and ensuring a consistent case management approach. The team are the subject matter experts on employee relations and policy. You'll be responsible, along with the ER Specialist, for delivering … an ER service in all areas across the employee lifecycle, such as disciplinary, grievance, probation, performance, long term sick leave etc. ensuring that ER support and advice is delivered in line with policy, best practice and legislative requirements to mitigate risk and escalation. You will also be responsible for … ensuring they align with current legislation and business needs. - Write, develop and deliver bite-size training and coaching sessions on topics relating to people management and employee relations best practice, employment law, and HR policies to ensure consistent application across the organisation. Qualifications - Significant HR experience and/or more »

Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in the governance of … the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and continuous improvement of more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

delivery of support services for IT systems. Your role will involve working closely with Project Leads, gaining knowledge and experience in Systems Engineering and Service Support principles. There will be ample opportunities to use your creativity and problem-solving skills while contributing to shared goals. Additionally, you will have … be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support more »

the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the Service Design Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re … architecture and using APIs. A broad technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. An understanding of the application and software development life cycle. An understanding of release and change management. An understanding more »

on Microsoft Office applications, and excellent powerpoint and written communication skills. The Role The purpose of the role is to be responsible for the management of Change activity on the clients Production systems. This will involve working with key stakeholders including Communications Service Providers (CSPs), trusted Service Providers (TSPs), Data Service Providers (DSPs), Internal teams, and Industry Partners. Skills You will have excellent interpersonal and communication skills (oral and written) and be confident in dealing with stakeholder management and communications. You will be required to have excellent process and project management experience. Responsibilities … with the Data and Core Operations teams with the ability to determine root causes for customer success or failure and drive proactive requirements for service enhancement and development as needed. Effective management and response to customer concerns to maintain and develop good customer relationships. Requirements: ITILv3 qualified (or more »

will be part of a team which will build the Airbus Digital Systems for the next decade. The team is organised in Product and Service Lines (PSL) that have an End-to-End accountability and responsibility for their digital solutions. The role joins the Manufacturing Operations team supporting the … WILL CONTRIBUTE TO THE TEAM Fully support the UK SAP Landscape to ensure rate ramp up, minimal downtime and maintain excellent levels of customer service, especially in the areas of Manufacturing Execution System (MES), Material Requirements Planning (MRP), quality and demand/work order management MES service management; ensuring minimal disruption to the UK business while maintaining excellent communication links with transnational Digital and Business stakeholders Local MES support, enabling new deployments and testing of minor evolution to ensure the effectiveness of UK SAP - MES interfaces and landscapes and assist in the migration from local more »

responsibility for the coordination of all Risk & Governance Control Framework and Internal Audit activity for the Business Services Team. Working directly with the IT Service Managers, the role holder will ensure audit, key control and Allianz Group actions are tracked and delivered within required timescales and to target dates. … This is achieved through the role holder having a sound understanding of the Service Management Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct … take responsibility as the primary point of contact for the Risk and Governance Team, Internal Audit Team and 2nd Line Risk, acting as a Service Management Subject Matter Expert - pulling in the Head of IT Business Services & IT Service Managers where necessary to ensure control attestation is more »

Security Standard (BPSS)/be eligible for SC Clearance (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role UKAEA's Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as … UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting … Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling. - Coordinate and oversee outputs of the Change Advisory Board (CAB) and act as Change Manager more »

critical business systems and related vendors. Experience across as many of the following enterprise systems: Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field service management, Manufacturing, BI/Analytics Required competencies: Leadership Skills: Ability to develop and lead a diverse team, fostering a culture … points, complex challenges and form strategies in line with broader business objectives. ITIL Expertise: Proven ability to manage IT services within ITIL guidelines. Project Management: Expertise in both Agile and Waterfall methodologies. Change Management: change process leadership for live services, ensuring minimal disruption. Stakeholder Engagement: Effectively collaborate with … various stakeholders. Performance Metrics/KPIs: Develop KPIs aligned with business objectives. Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance. Desirable skills and experience: Experience with IFS ERP (highly) Experience with Microsoft Dynamics 365 (highly) Operating in regulated environments (ideally healthcare) Supply chain and more »

managing the offboarding process for departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management to comprehend and effectively coordinate issue resolution. Identifying recurring issues or service risks. Managing scheduled tasks for clients. Taking responsibility for faults, logically addressing them throughout their lifecycle. Logging incidents and faults, categorising andescalating them as necessary. CandidateProfile: ???? A minimum of … years' experience in a similar role,such as IT support or service/help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft 365 Admin, Microsoft EntraID, Intune MDM - MAM, Azure, Active Directory, Dell Computing, AndroidEnterprise, and WAN more »

We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the … Please visit our Careers Site to explore potential locations or email for specific queries. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise We're recruiting a Service Delivery Manager (SDM) to work closely with the Met Office Data Provisioning Team. This includes overseeing the delivery of data through Weather DataHub (a more »

and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required. Multi Disciplined Engineer Ref: V298 Based in Mansfield The role involves: - The … service and maintenance of Intruder Alarms, CCTV, Access Control, Fire Alarm Systems. Assisting with the commissioning of the above systems (on occasions). Ensure that the client is satisfied with the servicing of the system prior to leaving site. Accurate completion of documentation, timesheets, and submission of job reports … through the Companys service management system. Provide a premium service to customers at all times. Always working to safe health and safety practices Inclusion in the Companys out of hours call out rota. Key experience/qualifications: Be able to demonstrate a good technical knowledge of Intruder more »

and configuration of desktop computers, laptops, printers, and other IT equipment, ensuring they are functioning correctly and securely. Respond to IT support tickets and service requests in a timely and professional manner, escalating complex issues to senior IT staff as needed. Provide basic training and support to end-users … on IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience … in a fast-paced and dynamic environment. Willingness to learn new technologies and adapt to changing IT environments. A commitment to providing exceptional customer service and support to end-users. Benefits: Competitive salary package Comprehensive benefits package after probation period completed. Opportunities for career growth and development within the more »

Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … Experience managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud datacentre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »