for model deployment Exceptional communication skills, able to engage confidently with non-technical stakeholders Experience resolving operational or customer experience-related problems such as workforcemanagement, demand forecasting, or root cause analysis Strong visualisation skills including experience with Tableau Familiarity with Databricks and PySpark for data manipulation and analysis Familiarity more »
Lancashire, North West, United Kingdom Hybrid / WFH Options
JLA Resourcing Ltd
databases and software systems - currently in place is Netsuite as the ERP system, Dayforce as the HR Platform and they're currently implementing a WorkforceManagement System to hold data around the tasks the mobile workforce are responsible for carrying out - Guide and develop the analytics and intelligence that will more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
JLA Resourcing Ltd
databases and software systems - currently in place is Netsuite as the ERP system, Dayforce as the HR Platform and they're currently implementing a WorkforceManagement System to hold data around the tasks the mobile workforce are responsible for carrying out - Guide and develop the analytics and intelligence that will more »
ensure accurate call forecasting. Develop and deploy the right process to optimize the process of call forecasting and tracking. Develop the right organization of WFM and assignment. Manage the shift schedule process and operate to maximize SLA and staff satisfaction. Build real-time operation visualisation to improve the supervising operation more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Datix Limited
Our Story RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforcemanagement tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and more »
people first, and take pride in being able to offer an all-round service for candidates and clients with our payroll solution, Primis and workforcemanagement solution, Operam. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
DHU Healthcare
of optimised Workforce and Telephony reports aligned with operational metrics and KPIs. Influence senior stakeholders with expert knowledge on quality Telephony and WorkforceManagement (WFM) best practices. Lead the day-to-day utilisation of the NICE CXOne and NICE IEX WFM systems, including optimisation, change management, and training. Produce daily … data visualization. Strong ability to turn data into actionable insights. Excellent communication skills with a flair for storytelling. Knowledge and experience with NICE IEX WorkforceManagement and NICE CXOne Telephony systems. Advanced PC and MS Office skills. Preferable Experience as a Data Analyst, Analytics Engineer, or similar role. Experience in more »
description and person specification. Person Specification Qualifications Essential GCSE (Grades A-C) or higher/equivalent in Maths and English or relevant knowledge of workforcemanagement, specifically intraday management GCSE (Grades A-C) or higher/equivalent in ICT/Computing or demonstrable skills in Microsoft Excel gained through relevant more »
Strategy and the wider Organisation as well as first line support to all staff within Northumbria Healthcare NHS Foundation Trust in the provision of workforcemanagement information. To ensure reporting strategy meets the requirements of governance standards. Inputting and processing information in accordance with both national and local policy and more »
but provides a more strategic function that looks cross-enterprise to improve the IT function. Responsibilities include: Strategy, Planning - content planning, Operations Headcount management, Workforcemanagement and Operating Queries. Board Communications and working to produce strategic and regulatory focussed material Key Skills Required: Have worked in a Top 20 Consultancy more »
London, England, United Kingdom Hybrid / WFH Options
Altum Consulting
this role will be responsible for the delivery of an organisation wide repairs transformation programme. This includes projects such as a review of processes, workforcemanagement tooling, contract management and repair monitoring. What's required Ideally proven experience leading repairs transformation encompassing the operational and digital delivery. Customer-focused, placing more »
communication and intercultural skillset Proven leadership skills and experience in steering diverse teams in matrix organizations IT affine, experience with typical monitoring, asset management, workforcemanagement solutions, as well as IT/OT security Highly motivated, self-organized, and result-oriented can-do personality Excellent English skills, additional languages appreciated more »
HQ & IT Hub Columba House, Martlesham Heath, Ipswich, England
ENGAGE TECHNOLOGY PARTNERS LIMITED
the management of temporary labour. No other technology company has built a Digital Supply Chain 4.0 for the management of temporary labour. Our SaaS workforcemanagement solution changes the rules of how companies manage their temporary labour supply chains, empowering Companies to run temporary workforces in an easy, inexpensive, and more »
Delivers best practice and compliance consulting services to customer. · Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction. · Delivers workforcemanagement functionality specifications for the technical team to build interfaces. · Works with client to plan and organize QA testing of configuration changes. · Facilitates knowledge transfer more »
products. Excellent stakeholder management skills. Experience in new product development and the innovation cycle. Experience in an allied field such as HR Tech, Workflow, WorkforceManagement, Contact or Call Centre, People Analytics or similar. more »
S4/Hana for finance and inventory, Success Factors for HR, recruitment and payroll, Oracle Simphony for point of sale (POS), UKG Kronos for workforcemanagement, a new strategic business intelligence architecture, new digital technology for customer loyalty and customer apps, cloud based strategy leveraging MS Azure and SaaS infrastructure more »
Berkshire, South East, United Kingdom Hybrid / WFH Options
The Venari Limited
capabilities across remote and geo-diverse operations. With continued acquisitions and growth specifically throughout the UK, our client now supplies mission critical communications and workforcemanagement solutions for the control rooms of more than 100 emergency services and transportation customers across the UK. More than two-thirds of the UKs more »
solve Willing to learn, self-motivated, highly organised Desirable Technologies (Not essential): SQL and PHP Knowledge (or any other scripting languages) Time attendance/WorkforceManagement Software experience Door access systems Driving Licence Benefits of working for us: Free Parking Pension Scheme 4 Weeks Annual Leave Brilliant, friendly working environment more »
Employment Type: Permanent
Salary: £23000 - £25000/annum Great benefits included
Hampshire, South East, United Kingdom Hybrid / WFH Options
First Recruitment Group - IT
people first, and take pride in being able to offer an all-round service for candidates and clients with our payroll solution, Primis and workforcemanagement solution, Operam. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the more »
creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforcemanagement area is expanding and we are looking for a highly motivated individual with a proven track record in forecasting who will bring a wealth more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Captiv8 Resources
and ETL process and FME * Development experience * Experience working in Utilities or regulated environments * Experience supporting and enhancing engineering, field operational, asset management, dispatch, workforcemanagement, Control Centre or GIS systems more »
of our homes, from compliance work to enabling customers to request and schedule repairs for their homes, powered by Salesforce?s business process and workforcemanagement capabilities. Main responsibilities: You?ll be supporting multiple product teams to understand and translate salesforce solutions into technical specifications. You?ll provide the technical more »
safety of our homes, from compliance work to enabling customers to request and schedule repairs for their homes, powered by Salesforces business process and workforcemanagement capabilities. Main responsibilities: Youll be supporting multiple product teams to understand and translate salesforce solutions into technical specifications. Youll provide the technical leadership, authority more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
BET365
analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforcemanagement (WFM). You will have the opportunity to analyse and evaluate detailed operational data sets, then transform them into informative overviews for the end user. The … day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including Excel, Word and PowerPoint. Self-motivation and ability to use your more »
Greater London, England, United Kingdom Hybrid / WFH Options
Hunter Bond
firm, are currently looking for a Head of Forecasting & Planning to be responsible for the European Outsourced Contact Centre operation. As the WorkforceManagement (WFM) Lead, you will be responsible for accurate resource forecasting and planning, as well as monthly commercial reporting and forecasting. You'll also play a critical … annual planning cycle. This is a high profile role with lots of responsibility. A brilliant opportunity! The following skills/experience is essential: Strong WFM background Good understanding of an outsourced vendor model environment Good understanding of contact centre/call centre Familiarity with WFM software Excellent communication skills Salary more »