Greater London, England, United Kingdom Hybrid / WFH Options
Follow The Oak Ltd
Role : Customer Success Technical SupportManager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge … Responsibilities include: Maximising customer value to sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customer support tickets efficiently. Job Description The CS Technology SupportManager oversees the team that provides technical assistance to both internal staff and customers. … inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard Collaborate with the more »
ICT Supplier SupportManager Job type: Permanent/Full Time Hours: 40 hours (including 5 hours paid lunch breaks) Salary: £43,451- £46,883 per annum (depending on qualifications held) Location:Edmund House, Birmingham (with only occasional travel to Nacro or partner sites.) We are a national social … justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who are we looking … for: The role of the ICT Supplier SupportManager is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to Nacro ICT users. The more »
Technical SupportManager (MSP) - £40,000 + on-call/call out fees Middlewich An award-winning MSP possessing over 20 years experience covering the North West, are looking for a Technical SupportManager with a broad knowledge of Windows Server, Virtualisation and Networking & Security to … join the experienced team. This role is ideally suited to a proficient Senior IT Support Engineer with some leadership experience and a breadth of technical experience, preferably gained from a similar MSP environment, who importantly would be confident talking solutions and specifying ideas to customers and liaising with suppliers. more »
Job Title: Business Development SupportManager Location: Remote (with travel to client sites/office in the Wiltshire area) Salary Range: £50,000 - £65,000 including benefits (bonus, private healthcare, 28 days holiday plus bank holidays) Are you ready to join a dynamic team at the forefront of … security and defense solutions? They are seeking a talented and motivated Business Development SupportManager to drive the business growth in the security/defense space. As a key member of the team, you will play a pivotal role in supporting various aspects of business development, including proposals … business opportunities. Manage contracts throughout their lifecycle, ensuring compliance and successful execution. Conduct market analysis to identify trends, opportunities, and potential areas for expansion. Support the sourcing of new business opportunities through research, networking, and strategic partnerships. Requirements: Proven experience in business development support roles, preferably in the more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
We're looking for an exceptional Sector Support Account Manager to help us make a difference to our planet. As our Sector Support Account Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office … customer and stakeholder relationships within the Environment and Energy sector while delivering profitable revenue through meeting specific customer needs. Your key duties The Sector Support Account Manager key duties are: Responsible for the day-to-day support and queries from customers and stakeholders for the range of … example, on renewal of accounts; agreement of MoUs, Collaboration Agreements and contracts, renegotiating deliverables, and contract variations; and timely invoicing and customer reporting. Provide support to the Business Manager for operational plan management. To be able to work across the Environment and Energy team and be deployed to more »
using a fully configurable flexibility market platform. The Role They recently completed a £4m fundraise and are seeking a highly motivated and skilled Customer SupportManager to join their team. From here, you can progress into a management role. Responsibilities • Work collaboratively with external support providers to … ensure seamless front-line support • Manage and track support costs. • Analyse support KPIs (created by external and internal channels) to identify ways to improve services and products (working closely with the product team). • Put processes in place to ensure the support needs of customers are … ticketing/tracking system. • Creation of FAQ documents/videos and SOPs. • Provide training to customers and other software users as required (including external support team). more »
using a fully configurable flexibility market platform. The Role They recently completed a £4m fundraise and are seeking a highly motivated and skilled Customer SupportManager to join their team. From here, you can progress into a management role. Responsibilities • Work collaboratively with external support providers to … ensure seamless front-line support • Manage and track support costs. • Analyse support KPIs (created by external and internal channels) to identify ways to improve services and products (working closely with the product team). • Put processes in place to ensure the support needs of customers are … ticketing/tracking system. • Creation of FAQ documents/videos and SOPs. • Provide training to customers and other software users as required (including external support team). more »
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
AQA
Knowledge SupportManager London or Milton Keynes Permanent £70,000 - £74,000 Hybrid working Can you shape a newly created role in Knowledge Management , lead change and make it your own? Do you want to be part of a forward focused, digitally diversifying organisation that strives to never … of two Training Subject Matter Experts, you will bring knowledge management to the forefront of what we do, providing a high-quality level of support to our Associates. What's in it for you? Shape and roll out Knowledge Management across the organisation. Strategic influence and impact. Professional and … the full Headspace App and our Employee assistance and wellbeing programmes. What you'll do You'll shape and bring to life the Knowledge Manager role and be responsible for its strategy and embedding across AQA. Developing a single portal to provide associate accounts with task management, system access more »
Job summary Applications SupportManager - Band 8a The Clinical Systems Team is recruiting to this position to manage a team of applications specialist support staff responsible for the support, configuration and maintenance of Cerner Millennium, Barts Health's electronic health record system. Main duties of the … and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this more »
Profectus Recruitment are proud to be partnered with an expanding consultancy who is hiring for a Business Development Support Manager. This role would suit anambitious, self-motivated individual to support the business development function. As Business Development SupportManager, you will contribute to the growth of … the clients consultancy business. You will support identifying and tracking new opportunities, developing proposals, and coordinating commercial set-up before handover to the delivery team. This role involves engaging with the commercial team, consultants, associates, and partner SMEs to maintain relationships and advise on opportunities. The position can be … would suit you if you have a defence, security, or government background within business development. Additionally if you have operated as a Technical Project Manager or a Technical Consultant this position could be applicable. SC Clearance is required for this role, it is advantageous if you already hold SC more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Atlas Workplace Services
Atlas Workplace Services are looking for a Workplace & Operations Support Managerto join our Team in Milton Keynes. As theWorkplace & Operations SupportManager you will lead, manage and develop the Atlas Helpdesk and scheduling function, seeking continuous improvement through technology and process enhancements to ensure it is acknowledged … clients to ensure tasks are handled to their satisfaction, attending client meetings and providing reports as required to the client demonstrating Helpdesk performance; Provide support to the Account Management and Operational team, obtaining feedback to ensure customer needs and requirements are met and delivered through the Helpdesk service, nurturing … or more CAFM systems, ensuring client requirements and business needs can be met through the use of these systems, liaising with the Business Systems Support Team to implement enhancements; Report upstream on progress against key targets and objectives where the responsibility is that of the Helpdesk team; Oversee the more »
ICT Supplier SupportManager Birmingham (On-site) £43,458 - £46,879 Gleeson Recruitment are working on an exciting opportunity alongside a well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management … to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is available to business ICT stakeholders. Experience/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to more »
ICT Supplier SupportManager Birmingham (On-site) £43,458 - £46,879 Gleeson Recruitment are working on an exciting opportunity alongside a well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management … to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is available to business ICT stakeholders. Experience/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to more »
IT Support Team Leader – Greenwich, London (Hybrid) - £40,000 to £45,000 Per annum + Bonus and £6,000 Car Allowance We are on the hunt for a technically skilled Senior IT Support engineer with experience leading teams and managing projects including product rollouts and overhauls. In this … role you’ll be working on the delivery of IT support to team members across the business and operating in tandem with the international IT Support function with a base in Paris. This is a Hybrid position with a standard arrangement being for 3days in office and 2days … from home each week. Responsibilities: Lead support team monitoring objectives, performance and achievements Work in collaboration with the Global Support Infrastructure Ensure compliance with standards and maintenance of appropriate documentation for work undertaken on hardware, software, and networks Users support and workstation deployment Corrective and preventive work more »
london (greenwich), south east england, United Kingdom
Insignis Talent
IT Support Team Leader – Greenwich, London (Hybrid) - £40,000 to £45,000 Per annum + Bonus and £6,000 Car Allowance We are on the hunt for a technically skilled Senior IT Support engineer with experience leading teams and managing projects including product rollouts and overhauls. In this … role you’ll be working on the delivery of IT support to team members across the business and operating in tandem with the international IT Support function with a base in Paris. This is a Hybrid position with a standard arrangement being for 3days in office and 2days … from home each week. Responsibilities: Lead support team monitoring objectives, performance and achievements Work in collaboration with the Global Support Infrastructure Ensure compliance with standards and maintenance of appropriate documentation for work undertaken on hardware, software, and networks Users support and workstation deployment Corrective and preventive work more »
global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application SupportManager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application enhancements … and upgrades. The ideal candidate, our Application Support Leader, will epitomize flexibility, adaptability, and an unwavering commitment to delivering excellence in business-critical application support. Leading by example, they will oversee, mentor, and empower development, support, and operations teams, as well as collaborate closely with business leads and more »
Subject SupportManager - STEM (Maths, Computer Science and Science) Permanent Manchester: £39,000 - £45,000 Milton Keynes: £40,000 - £47,000 Hybrid with extensive travel Are you currently, or have you recently, taught the GCSE and/or A Level syllabus in either Science, Mathematics and Computer Science more »
Subject SupportManager - STEM (Maths, Computer Science and Science) Permanent Manchester: £39,000 - £45,000 Milton Keynes: £40,000 - £47,000 Hybrid with extensive travel Are you currently, or have you recently, taught the GCSE and/or A Level syllabus in either Science, Mathematics and Computer Science more »
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Brook Street UK
Support Team Leader/Service Manager Learning Disabilities & Autism Harrogate, HG1, United Kingdom Salary: £30'000 - £34'000 40 hours per week This is a brand new 9 bed service for adults with Learning Disabilities, Autism and Complex Needs In conjunction with a leading provider of support services for individuals with learning disabilities, who are committed to enhancing the lives of those they support, and delivering exceptional person centred and tailored support, I am recruiting a dynamic and experienced Support Team Leader to join their team. As the Support Team Leader, you … will play a pivotal role in overseeing a . You will lead a team of support staff, ensuring the highest standards of care and support are delivered consistently across all sites. Your responsibilities will include staff management, training, compliance, and ensuring the well-being and development of individuals more »
Support Team Leader/Service Manager Learning Disabilities & Autism York, YO30, United Kingdom Salary: £28'000 - £32'000 40 hours per week This is a 5 bed service for adults with Learning Disabilities and Autism. Very independent clients, fully staffed service, In conjunction with a leading provider of … support services for individuals with learning disabilities, who are committed to enhancing the lives of those they support, and delivering exceptional person centred and tailored support, I am recruiting a dynamic and experienced Support Team Leader to join their team. As the Support Team Leader … you will play a pivotal role in overseeing a . You will lead a team of support staff, ensuring the highest standards of care and support are delivered consistently across all sites. Your responsibilities will include staff management, training, compliance, and ensuring the well-being and development of more »
Support Team Leader/Service Manager Learning Disabilities & Autism York, YO32 United Kingdom Salary: £28'000 - £32'000 40 hours per week This is a 5 bed service for adults with Learning Disabilities, Autism and Complex Needs, Mobility Issue, Deaf and Blind. In conjunction with a leading provider … of support services for individuals with learning disabilities, who are committed to enhancing the lives of those they support, and delivering exceptional person centred and tailored support, I am recruiting a dynamic and experienced Support Team Leader to join their team. As the Support Team … Leader, you will play a pivotal role in overseeing a . You will lead a team of support staff, ensuring the highest standards of care and support are delivered consistently across all sites. Your responsibilities will include staff management, training, compliance, and ensuring the well-being and development more »
latest in the technology space we need people who are passionate about a vast range of operating systems, devices, applications and software. Our Application support team now has an opportunity for that passionate person to join the team, and help manage and evolve our support function. The Manager role operates on a typical working business day (Monday-Friday: 9am to 5:15pm). However, the wider team who support our PayPoint terminals, including the flagship PayPoint One and its EPOS system, the PayPoint Mini device and supporting systems, currently operate over a seven day a week … technical difficulties, and at points, to be the voice of the retailer. What will you be doing? This role is accountable for the Application Support function. This function provides 2nd line support to our internal Contact Centre, supports our managed retailers, and manages technical change into the Production more »
latest in the technology space we need people who are passionate about a vast range of operating systems, devices, applications and software. Our Application support team now has an opportunity for that passionate person to join the team, and help manage and evolve our support function. The Manager role operates on a typical working business day (Monday-Friday: 9am to 5:15pm). However, the wider team who support our PayPoint terminals, including the flagship PayPoint One and its EPOS system, the PayPoint Mini device and supporting systems, currently operate over a seven day a week … technical difficulties, and at points, to be the voice of the retailer. What will you be doing? This role is accountable for the Application Support function. This function provides 2nd line support to our internal Contact Centre, supports our managed retailers, and manages technical change into the Production more »
