at the optimum capacity and with minimum disruption to service. Whilst this role will involve attending customer site (3-4 pre-arranged visits / week) , we work from our offices in Exeter Tues - Thursday, and from home on Monday's and Fridays. The majority of our customers are … located in Devon, but there will be occasional visits required to surrounding counties (Cornwall / Somerset / Dorset). Tasks will include: Providing a technical escalation point for 1st line team members and ensuring technical escalations to 3rd Line are informative and precise. Customer site visits … PC Installs / switch installs /internet line switch overs / new printers etc) Responding to escalated, complex and high impact issues within SLA. Assist in ensuring due diligence is given to security and backup procedures, associated hardware / software, data more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
Support Engineer SALARY: £26,000 - £32,400 BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More LOCATION: Exeter / Hybrid (3 days in 2 days at home) Our client is looking for a 2nd Line Support Engineer to join an existing team of … relationships with all depts as well as 3rd parties. Assist in ensuring due diligence is given to security and backup procedures associated hardware / software, data, and Information systems. Responsibility to create knowledge articles for peer use and knowledge transfer between Service Desk levels. Provide training where necessary … work instructions REQUIREMENTS: 2nd Line Support Engineer Ideally you would have undertaken formal technical training and study, with Certificates to support training and / or qualifications. • Exceptional Customer Service Skills. • Experience in an ITIL Service Desk. • Strong understanding of core systems including O365, Azure, Domain administration, • Understanding of more »
